Job Summary: Represent TSRC by being a friendly and helpful guide to information about classes, programs, and resources available to participants. Greeters are responsible for general tasks such as handling all phone calls, making coffee, handling money, registering members for classes, and assisting other programs in the building.
Greet everyone at the door, answer questions, and direct them to the right location
Answer phone calls, respond to questions or direct to appropriate staff as needed
Check daily building schedule to know the day’s activities
Read all appropriate materials to learn about TSWP, Osher Lifelong Learning Institute, Housing Bureau for Seniors, Silver Club and Turner Geriatric Clinic programs
Register people for TSWP classes and confirm attendance by phone prior to first class
Collect TSWP class fees and donations and issue receipts
Make coffee and keep any refreshments available on counter, using required sanitation methods
Help with presentations by signing people in and directing people to rooms
Keep lobby bulletin board and information tables up to date
Learn about community resources and the Resources for Older Adults database to help older adults and family members learn about needed services
Refer complicated questions or people with social work needs to Assistant Director
Assume other tasks and responsibilities according to TSRC need and volunteer talents
Assist other programs in building with tasks such as mailings, IF time available (consult first with Barbara)
Register at Michigan Medicine Volunteer Services and record hours for Michigan Medicine Volunteer Services
Personable and friendly
Ability to handle multiple tasks
Pleasant telephone etiquette
Reliable and punctual
Ability to work with minimal supervision
Must like working with older adults
New volunteers meet one-on-one with the Assistant Director or Director who will explain the position, assess the appropriateness of the volunteer match, and provide training in the position.
The volunteer then spends a half -day shadowing a current greeter to get "on-the-job" experience.
Finally, the new volunteer takes a regular shift with supervision by the volunteer coordinator.
Two meetings are held annually to update all the volunteers on new programs and procedures, to get their suggestions, and to give additional information on issues like safety, Center funding, and community resources.