Client Services Volunteer Needed To Answer Phones!


(26.68536,-80.05511)
 

Cause Areas

When

Wed Feb 01, 2017 - Mon Apr 17, 2017

Where

3111 South Dixie HighwaySuite 221West Palm Beach, FL 33405

Help us Change The Odds in Palm Beach County!

About

Prosperity Center is seeking a friendly volunteer with excellent communication skills to assist us during tax season!

We are looking for a bright and engaged volunteer with the following qualifications:

  • Manage all incoming calls. There is only one incoming phone line so they only have to handle one call at a time. But the phone calls will be constant.
  • Identify and assess caller’s needs and advise them accordingly; the Prosperity Center receives specific types of calls; i.e.: VITA tax prep information, First Time Home Buyer program, Credit Counseling appointments, food stamp application appointments, follow-up appointments with financial coach. I will have a detailed process on how to handle these common calls.
  • Excellent communication (phone) skills; strong customer service skills; strong listening skills
  • Interpersonal Savvy
  • Ability to respond to different types of callers
  • Patience
  • Minimum high school diploma
  • Previous phone/customer service experience is a plus but not required

The volunteer position would start in February and be part time on Mondays and Fridays between 9:30-3:30pm with a four-hour commitment.

Skills

  • Administrative Support
  • Customer Service
  • Community Outreach

Good Match For

People 55+

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • At least four hours a week.

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