Client Services Volunteer Needed To Answer Phones!

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Prosperity Center is seeking a friendly volunteer with excellent communication skills to assist us during tax season!

We are looking for a bright and engaged volunteer with the following qualifications:

• Manage all incoming calls. There is only one incoming phone line so they only have to handle one call at a time. But the phone calls will be constant.
• Identify and assess caller’s needs and advise them accordingly; the Prosperity Center receives specific types of calls; i.e.: VITA tax prep information, First Time Home Buyer program, Credit Counseling appointments, food stamp application appointments, follow-up appointments with financial coach. I will have a detailed process on how to handle these common calls.
• Excellent communication (phone) skills; strong customer service skills; strong listening skills
• Interpersonal Savvy
• Ability to respond to different types of callers
• Patience
• Minimum high school diploma
• Previous phone/customer service experience is a plus but not required

The volunteer position would start in February and be part time on Mondays and Fridays between 9:30-3:30pm with a four-hour commitment.