Welcome every visitor who comes in the door and ask them how you can help them. Try to get a staff member to cover for you when you can’t be at the desk (for breaks or other activities).
Answer questions when you are certain of the answer and refer other questions to a staff person.
Show all potential adopters where the dogs or cats are located and tell them to ask if they need help getting animals out. Encourage them to walk dogs and/or take them into meet and greet rooms to get acquainted.
It is helpful if you have basic knowledge about what kinds of dogs we have available but if you don’t be sure to refer them to staff person for more information.
You can share positive information about a particular pet if you know it but DO NOT explain any of the dog or cats problems. Refer all questions about a dog or cats personality or behavior to a staff member.
Answer the phone by saying, "Snake River Animal Shelter, my name is ______, how may I help you."
Refer all potential animal surrenders to a staff person. If not available, take their name/number and have somebody call them back.
Let people know that all strays must go to IFAS. We can’t take strays by law because someone may be looking for them.
You will get calls about animals that we have available. Refer these to a staff person or take their name/number.
Calls about spay/neuter should be answered by acknowledging how important that is. Tell the person we occasionally have coupons available for cat spay/neuter and let them know the current situation (staff can let you know the current status). Tell people we don’t offer help for dog spay/neuter at this time but we’d like to in the future. Tell them they can try calling HSUV (give them the number) as they often are able to often discount coupons.
If they call about volunteering then ask them to come in and fill out an application. Give them basic information on upcoming training/orientation sessions. Give them volunteer coordinator number for more questions.
Refer questions about euthanasia to IFAS.
Refer all complaints to a staff member.
As a visitor is leaving, thank them for coming and ask if they have any questions.
- Animal Care / Handling
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 15
- Orientation or Training
- Whenever you can!