Purpose: to provide support to victims of abuse over the phone and in-person

Supervisor(s): DeNea Means, Domestic Violence Coordinator, Hannah Mobley, Sexual Assault and Domestic Violence Advocate, Volunteer Coordinator, Shelby Lewis

Qualifications:

• Must be 18 years of age
• Completion of 15 hours Volunteer Training
• Ability to remain non-judgmental and non-directive
• Willingness to work through emergency situations with calm and collective demeanor
• Singing and adhering to confidentially pledge
• Access to reliable transportation and phone service
• Adherence to the philosophy, goals, and policies of Safe Passage

Responsibilities:

• Answer crisis calls or in person crisis interviews
• Complete crisis in-take assessment sheet
• Provide adequate information to potential clients about services
• Work with staff to provide additional resources and emergency shelter services as needed
• Support callers in creating a safety plan as needed
• Attend quarterly meetings of volunteer staff
• Contact supervisor regarding mandated reports or child abuse or suicide attempts

Learning opportunities:

• Receive working knowledge of services provided to victims and survivors or domestic violence, sexual assault, and child abuse at Safe Passage
• Gain experience in working with victims of abuse in emergency situations
• Learn about community resources available to those in need
• Develop familiarity with responsibilities of victim service providers
• Network with community partners and government personnel
• Work to create a culture of change pertaining to violence against adults and children

Time commitment: minimum 5 hours per month

Availability: Flexible