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KanCare Ombudsman Resource/Education Specialist VISTA - Wichita or Kansas City Metro Area

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KanCare Ombudsman Volunteer Program

  • 5 people are interested
Vista Volunteer Opportunity
Bringing Individuals & Communities Out of Poverty

WSU VISTA - KanCare Ombudsman Resource Specialist (Wichita or KC Metro, KS)

  • Full-Time Service Position (Flexible Schedule; hours can be adjusted -- must be at least 35/wk during business hours)

  • Temporary Position: 1 year term (Opportunity closes when we find the right candidate)

  • $12,300 per year Modest Living Allowance (about $950/month after taxes)

  • PLUS: $6,000 Education Award after one year of service! (or cash stipend of $1,800)

Help Medicaid help Kansans! Provide Structure and sustainability to a volunteer program that aims to help Kansans utilize KanCare Healthcare to the utmost.

AmeriCorps VISTA members are passionate and committed to their mission to bring individuals and communities out of poverty. Members make a year-long, full-time commitment to serve on a specific project at a nonprofit organization or agency. Members earn a modest living allowance of $12,300, limited benefit options and after a year of service are eligible for an Education Award of $6,000 or Post-Service Stipend of $1,800.

All serious inquiries please complete an online application at MY.AMERICORPS.GOV and search opportunity listings with our project titled: WSU VISTA - KanCare Ombudsman Resource Specialist - (Wichita/Kansas City Metro Area)

  1. To apply, go to: https://my.americorps.gov/mp/login.do -- or https://my.americorps.gov/mp/listing/viewListing.do?fromSearch=true&id=93250
  2. Please email Kerrie Bacon, KanCare Ombudsman, to let her know you have applied and/or with any questions: Kerrie.Bacon@ks.gov

VISTA Position Description (VAD):

Objective 1: Develop and update resource and educational materials.

Member Activity: Activity 1: Assess current education materials; identify areas to improve efficiency through standardization and consistency in curricula timelines.

Member Activity: Activity 2: Update and improve current resource and educational materials on a regular basis (such as materials in binders, on bulletin boards, on shared computer space, or on the website). Assess and address need to include materials addressing timely consumer/community concerns, such as OUD/SUD.

Member Activity: Activity 3: Continue to assist in the transfer of training materials into formats that increase efficiency in training (for example, print-only material to online).

Member Activity: Activity 4: Identify methods of volunteer education to increase volunteer independence, including potential peer-to-peer education, cohort-management, or non-traditional delivery times and methods.

Member Activity: Activity 5: Provide education or resources to volunteers as requested.

Member Activity: Activity 6: Add or contribute to monthly and quarterly Ombudsman Office reports as directed.

Objective 2: Increase community education programming.

Member Activity: Activity 1: Identify, recommend and participate in conventions, conferences, workshops and other educational opportunities.

Member Activity: Activity 2: Coordinate with community based organizations to identify and provide trainings and resources to assist community members who receive KanCare/Medicaid services. Increase ability of KanCare Ombudsman Office to respond to timely consumer/community needs, such as OUD or SUD.

Member Activity: Activity 3: Maintain and update a monthly schedule of events. Provide information at bi-weekly staff/team meetings.

Member Activity: Activity 4: Maintain and update database of all outreach efforts to document relationships built with community partners (outreach and recruitment tracker).

Member Activity: Activity 5: Register for and staff booths, provide support and gather printed resources for identified educational opportunities.

Objective 3: Build social media education efforts.

Member Activity: Activity 1: Maintain Social Media educational presence for the Ombudsman program (e.g., website, Facebook, LinkedIn, YouTube, specific online training platforms, and other appropriate outlets).

Member Activity: Activity 2: Assist Site supervisor in educating volunteers to appropriately engage with social media site(s) as necessary and access educational resources via these channels.

Member Activity: Activity 3: Identify content for Social media site(s) that are in line with goals to increase community awareness and education.

Objective 5: Produce quality reports for use on social media, traditional media, and federal reporting which demonstrate the anti-poverty and capacity-building work of this position.

Member Activity: Activity 1: Complete weekly and annual reports as well as other progress reports.

Member Activity: Activity 2: Become knowledgeable about required and expected reporting.

Member Activity: Activity 3: Develop tracking tools that align with the outcomes of your VAD and your outcomes regularly.

Member Activity: Activity 4: Research ways to share the impact of your work in the community and develop a brief external engagement plan to be used over the course of your year of service.

Member Activity: Activity 5: Ensure that materials you create during your year include the AmeriCorps VISTA log and that your service site has the VISTA brand visible within the site.

Member Activity: Activity 6: Support your site and intermediary with elevating stories of impact, paying close attention to events, meetings and interactions with elected officials or any other noteworthy engagement.

Member Activity: Activity 7: Participate in quarterly trainings hosted by the WSU VISTA Fellows project and additional trainings related to VAD (VISTA Position Description).

Member Activity: Activity 8: Participate in, and engage others in, the national days of service and national days of recognition as requested by the WSU VISTA Fellow project.


-Turn New Skills into Work Experience

-Build Confidence

-Gain Real Life Experience and Valuable Knowledge while working with Community Organizations, Public Health, Recruitment and Social Services


Some College


$12,300.00 /year

After a year of service, VISTAs receive a Segal Education Award valued at $6,000 to be used for student loan payments or tuition costs OR an End-of Year Cash Stipend valued at $1,800

Required license or certification:

  • Driver's License
  • Application
  • Background Check

2 More opportunities with KanCare Ombudsman Volunteer Program

About KanCare Ombudsman Volunteer Program


Attn: Kerrie Bacon, 503 S Kansas Ave, Topeka, KS 66603, US

Mission Statement

To support KanCare/Medicaid members in navigating the Medicaid system and to resolve problems regarding services, coverage, access and rights.


he KanCare Ombudsman's Office was created when Medicaid was changed to KanCare in 2013. The KanCare Ombudsman office helps KanCare members /Medicaid consumers with concerns about getting services they need through KanCare. The KanCare Ombudsman Volunteer Program is designed to assist the Ombudsman in serving KanCare members regarding their services, coverage, access and rights.

We are here to answer calls and allow consumers to consult with a live volunteer. You don’t have to be an expert on Medicaid to volunteer; you will learn as you help others. Volunteers receive, at no cost, a minimum of 30 hours training and mentoring by an experienced staff member prior to starting their service as well as continuing education.

Children & Youth
People with Disabilities


We'll work with your schedule.


8915 Lenexa Dr SHAWNEE238 N Mead WICHITAShawnee or Wichita, KS 66214



  • People Skills
  • Problem Solving
  • Project Management
  • Verbal / Written Communication
  • Community Outreach
  • Adult Education


  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 35-40 hours/week; somewhat flexible within regular M-F, 8-5 business hours
  • Bilingual a plus, NOT a requirement

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