Cause Areas


It's flexible! We'll work with your schedule.


2020 East West HighwaySilver Spring, MD 20910


The Specialist provides emergency communication and casework services to Red Cross clients. Duties include:

  • Interviews callers and coordinates requests for service to include recording all client information in the case management system; determining eligibility for American Red Cross services; assessing client needs; and providing appropriate services to clients.
  • Performs outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed for complete and timely client service.
  • Understands and applies Red Cross and SAF policies consistently and correctly.
  • Compose and deliver emergency communication messages to domestic and overseas locations. Sends messages for delivery to deployment locations and ships at sea using military networks

*Volunteers must be able to work out of our Silver Spring, MD hours and be available during business hours (9am - 5pm) during weekdays.


  • People Skills
  • Relationship Building
  • Verbal / Written Communication
  • Psychology
  • Community Outreach

Good Match For


Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 6 or more hours a week between the hours of 10:00a

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