Support Services Help Desk Volunteer


Cause Areas


It's flexible! We'll work with your schedule.


335 Main StWilmington, MA 01887


Summary: Help Desk Volunteers will answer non-crisis calls from people living with epilepsy, their families, and caregivers, and provide them with supportive listening, information and guidance to appropriate resources. These essential volunteers work in support of our mission of leading the fight to overcome the challenges of living with epilepsy and to accelerate therapies to stop seizures, find cures, and save lives.

Location: Wilmington, MA

Key Responsibilities:

Answer incoming calls to our support services Help Desk

Record call data

Maintain client confidentiality

Length of Appointment: Support Services Help Desk Volunteers are assigned to one day per week for a period of at least six months.

Time Commitment: At least one day per week for 4 hours. Shift must be between the hours of 8:30 am - 5:00 pm, Monday - Friday.


Excellent verbal communications skills

Able to work independently

Dependable and punctual

Empathetic and a good listener

Ideal volunteer opportunity for psychology, counseling, nursing or social work students!

Support: Training for this position will be provided to prepare candidates to respond callers. In addition, a resource guide for reference and the Director of Support Services will be available to assist with answering questions from callers.

Dress Code: Business Casual

About Epilepsy Foundation New England: Epilepsy Foundation New England is an independent nonprofit organization serving MA, RI, ME, and NH. For more than three decades, Epilepsy Foundation New England has made a difference for people with epilepsy and their families by helping them make decisions and take actions regarding their health care, daily activities, employment, and community participation. The Foundation engages the community in epilepsy awareness and educational programs, developing support networks, and advocacy to influence public policy.


Good Match For

People 55+

Requirements & Commitment

  • Must be at least 18
  • Four hours per week
Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.