Intake Case Coordinator Volunteer

Cause Areas


It's flexible! We'll work with your schedule.


101 Cooper StSanta Cruz, CA 95060


Do you want to help save the lives of pets from the comfort of your own home? Are you organized and detail-oriented? Are you good at math and household budgeting? Are you empathetic and caring, but able to set boundaries and follow guidelines? If so, a remote intake case coordinator position with BirchBark Foundation may be the one for you!

BirchBark Foundation is a not-for-profit charitable organization, whose mission is to enhance and support animal health and well being by providing access to financial and educational resources for pet owners and the community. BirchBark is the first of its kind in Central Coast region with no other organizations that are singularly dedicated to saving the lives of pets that are already in loving homes, but whose families cannot pay for all or part of the care they need to survive.

BirchBark Foundation receives financial assistance grant requests at variable times throughout the week. We seek several talented and dedicated volunteers who are knowledgeable in online communication, can work independently and are able to follow our guidelines in triaging emergency pet health needs, while ensuring that grant recipients qualify financially for BirchBark assistance. As a volunteer you will get to work remotely during designated shifts with staff, Veterinary hospitals staff, and our veterinary grant review panel, while helping to save lives and support pet owners in need.

Our ideal candidate is someone who loves, loves, loves pets. You are organized, detail-oriented, have an awareness of confidentiality in financial and medical situations.

What You Will Do:

  • Review and incoming grant applications, grantee financials and pet medical records to ensure completeness and accuracy.

  • Work with BBF staff to review financial need of grant requests.

  • Communicate with grant applicants and veterinary hospital staff about incoming cases.

  • Send all medical records and case information to veterinary review board

  • Track your incoming and completed work with BBF staff and report results with our team.

  • Follow-up with approved grantees and hospitals to ensure adequate care of funded cases.

Some qualities you should possess:

  • Strong communication skills, including use of email, web-based forms, pdf and other attachments.

  • Proficient in Microsoft Office and Excel.

  • Organized, with an ability to prioritize time-sensitive assignments.

  • Responsible and Flexible.

  • Interest in animal welfare, pet health education, and generally socially conscious individual

To apply please submit your application to Brooke Newman at


  • Administrative Support
  • Customer Service

Good Match For


Requirements & Commitment

  • Orientation or Training
  • It's flexible!

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