ASSIGNMENT: Patient Relations Liaison

DEPARTMENT: Patient Relations & Service Excellence

OBJECTIVE:

To interact with all appropriate newly admitted patients (excluding isolation, altered mental status, Detox, non-communicative, English as a second language, and e nd of life) to assess the environment and inform them of a variety of entitled services and programs we offer.

MAJOR TASKS:

Assess overall environment. Using script, inform patient of your role in helping them settle in and inform them about services and information available to them i.e.

• P care tv system

• TENT card

• Communication Board

• Communication regarding medical folder - what they can expect

• Contact sheet for family and friends

• Our quiet at night initiative - what they can expect us to offer and do after hours to help them rest

• Free phone, how to dial, how to use a phone card

• Free TV service

Review amenities with patient including pillow speaker

Report all issues and concerns to designated staff member

NEEDED: 10:00-1:00, Evenings... We can work out individual schedules

QUALIFICATIONS:

• Must have the ability to feel comfortable in a patient setting
• Must possess strong interpersonal skills
• Must have a friendly, pleasant and inviting manner
• Must be able to communicate your purpose in a professional and caring manner
• Must be an attentive listener
• Have empathy
• Must have knowledge of and adherence to hospital policies concerning confidentiality, in relation to patients, physicians, and other staff members.