Patient Relations Liaison Needed at Danbury Hospital


(41.405087,-73.44629)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

24 Hospital Avenue6 SouthDanbury, CT 06810


About

ASSIGNMENT: Patient Relations Liaison

DEPARTMENT: Patient Relations & Service Excellence

OBJECTIVE:

To interact with all appropriate newly admitted patients (excluding isolation, altered mental status, Detox, non-communicative, English as a second language, and e nd of life) to assess the environment and inform them of a variety of entitled services and programs we offer.

MAJOR TASKS:

Assess overall environment. Using script, inform patient of your role in helping them settle in and inform them about services and information available to them i.e.

  • P care tv system

  • TENT card

  • Communication Board

  • Communication regarding medical folder - what they can expect

  • Contact sheet for family and friends

  • Our quiet at night initiative - what they can expect us to offer and do after hours to help them rest

  • Free phone, how to dial, how to use a phone card

  • Free TV service

Review amenities with patient including pillow speaker

Report all issues and concerns to designated staff member

DAYS & TIMES Sunday thru Saturday

NEEDED: 10:00-1:00, Evenings... We can work out individual schedules

QUALIFICATIONS:

  • Must have the ability to feel comfortable in a patient setting
  • Must possess strong interpersonal skills
  • Must have a friendly, pleasant and inviting manner
  • Must be able to communicate your purpose in a professional and caring manner
  • Must be an attentive listener
  • Have empathy
  • Must have knowledge of and adherence to hospital policies concerning confidentiality, in relation to patients, physicians, and other staff members.

Skills

  • People Skills
  • Problem Solving
  • Reading Comprehension
  • Verbal / Written Communication
  • Public Relations
  • Community Outreach

Good Match For

People 55+

Requirements & Commitment

  • Background Check
  • Orientation or Training
  • Minimum of six months of service.
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