Cause Areas


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Virginia (RVA) and surrounding areas.Chesterfield, VA 23234


Volunteer Manager Job Discription Nonprofit

Primary: The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions for 1 Step 2 Health.

  • Strengthen public or private programs,
  • Involve a community of supporters as described in the duties outlined below.

Secondary: Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

  • Develop, promote, and maintain a wide range of volunteer opportunities within the organization
  • Survey staff regularly to assess needs for volunteer assistance
  • Maintain Volunteer Service Descriptions for each volunteer assignment
  • Ensure volunteers are staffed to support the various areas of operations, to include community outreach service areas, education, special events, development, and marketing/communications
  • Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
  • Conduct and/or arrange for volunteer orientation and training
  • Schedule all volunteer activity, including docent tours
  • Develop and manage volunteer policies, procedures, and standards of volunteer service
  • Assess feedback received through comment forms
  • Organize and participate in volunteer recognition programs and special events
  • Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate.
  • Maintain accurate records and provide timely statistical and activity reports on volunteer participation
  • Recruit, interview and place applicants for volunteer work
  • Host and attend recruiting events within the community to attract qualified candidates
  • Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
  • Develop and maintain relationships with other volunteer organizations within the area
  • Provide ongoing support and guidance for volunteers
  • Act as a single point of contact for communications
  • Confer with volunteers to resolve grievances and promote cooperation and interest
  • Create and distribute various communications and publications
  • Author monthly newsletter, "Volunteer View"
  • Facilitate distribution of information relevant to volunteers
  • Author written communications such as letters, 1 Step 2 Health practices, instructions, or other media, as appropriate
  • Perform as Sponsor for the Volunteer Council
  • Attend Council meetings
  • Provide advice and direction to the Council
  • Assure Council activities are aligned with the mission and vision of 1 Step 2 Health
  • Promote activities and achievements of the Council
  • Assist Council in acquiring funding of volunteer related events, as necessary
  • Assist with other volunteer organizations established by other departments, including education volunteers, development volunteers and event volunteers including.
  • Identify community outreach opportunities such as fairs, festivals, local markets and organizations
  • Maintain schedule of opportunities
  • Work proactively with staff to provide accurate information and assistance to the volunteer
  • Develop and oversee program budget
  • Remain current in general office technology
  • Train volunteers to use office and specialized equipment when appropriate
  • handle telephone, voicemail, written, and e-mail inquiries for information regarding volunteers
  • Inform Volunteers of all pertinent policies
  • Send confirmation and reminders
  • Work with volunteers and admission staff to manage/assist groups before they arrive and upon arrival to provide the best experience and minimize confusion and problems for other visitors
  • Maintain previous event list for
  • Build relationships with guest through service and follow up communication that results in return visits
  • Conduct post-visit calls to track successes and identify problems so that relationships are maintained and system improvements are made
  • To be successful, an individual must be able to perform each job duty satisfactorily.
  • Education and Experience
  • Possess a (level of education)
  • Have job-related experience, such as working for a nonprofit organization managing volunteer programs, leading teams and/or organizations, (other?)
  • Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers
  • Skills
  • Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage
  • Record keeping skills (for admissions and marketing)
  • Organization and planning skills
  • Capabilities
  • Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
  • Demonstrated capability to effectively communicate orally and in writing
  • Ability to work well with a diverse group of staff and volunteers
  • Willingness to adjust hours to accommodate the needs of the job
  • Ability to effectively manage a wide array of tasks, projects, and responsibilities
  • Ability to work productively in an unstructured environment with frequent interruptions Time Commitments Hours are generally Tuesday through Thursday hours vary.
  • Must be available for special events and training
  • Must attend meetings of the Volunteer Council


  • Resource Development / Management
  • Donor Management
  • Sales Coaching & Training
  • Fundraising
  • CSR / Volunteer Coordination
  • Community Outreach

Good Match For


Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training

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