Volunteer Coordinator

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Volunteer Manager Job Discription Nonprofit

Primary: The Volunteer Manager supervises volunteers and provides direction, coordination, and consultation for all volunteer functions for 1 Step 2 Health.

• Strengthen public or private programs,
• Involve a community of supporters as described in the duties outlined below.

Secondary: Job Duties and Responsibilities (Other duties may be assigned as appropriate.)

• Develop, promote, and maintain a wide range of volunteer opportunities within the organization
• Survey staff regularly to assess needs for volunteer assistance
• Maintain Volunteer Service Descriptions for each volunteer assignment
• Ensure volunteers are staffed to support the various areas of operations, to include community outreach service areas, education, special events, development, and marketing/communications
• Recommend the most efficient use of volunteers, appropriate volunteer/supervisory mix, and future workforce needs to support volunteer program operations
• Conduct and/or arrange for volunteer orientation and training
• Schedule all volunteer activity, including docent tours
• Develop and manage volunteer policies, procedures, and standards of volunteer service
• Assess feedback received through comment forms
• Organize and participate in volunteer recognition programs and special events
• Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate.
• Maintain accurate records and provide timely statistical and activity reports on volunteer participation

• Recruit, interview and place applicants for volunteer work
• Host and attend recruiting events within the community to attract qualified candidates
• Work with Marketing and Public Relations and professional associations to publicize opportunities for volunteers
• Develop and maintain relationships with other volunteer organizations within the area

• Provide ongoing support and guidance for volunteers
• Act as a single point of contact for communications
• Confer with volunteers to resolve grievances and promote cooperation and interest

• Create and distribute various communications and publications
• Author monthly newsletter, "Volunteer View"
• Facilitate distribution of information relevant to volunteers
• Author written communications such as letters, 1 Step 2 Health practices, instructions, or other media, as appropriate

• Perform as Sponsor for the Volunteer Council
• Attend Council meetings
• Provide advice and direction to the Council
• Assure Council activities are aligned with the mission and vision of 1 Step 2 Health
• Promote activities and achievements of the Council
• Assist Council in acquiring funding of volunteer related events, as necessary

• Assist with other volunteer organizations established by other departments, including education volunteers, development volunteers and event volunteers including.
• Identify community outreach opportunities such as fairs, festivals, local markets and organizations
• Maintain schedule of opportunities
• Work proactively with staff to provide accurate information and assistance to the volunteer

• Develop and oversee program budget

• Remain current in general office technology
• Train volunteers to use office and specialized equipment when appropriate
• handle telephone, voicemail, written, and e-mail inquiries for information regarding volunteers
• Inform Volunteers of all pertinent policies
• Send confirmation and reminders
• Work with volunteers and admission staff to manage/assist groups before they arrive and upon arrival to provide the best experience and minimize confusion and problems for other visitors
• Maintain previous event list for
• Build relationships with guest through service and follow up communication that results in return visits
• Conduct post-visit calls to track successes and identify problems so that relationships are maintained and system improvements are made

• To be successful, an individual must be able to perform each job duty satisfactorily.

• Education and Experience
• Possess a (level of education)
• Have job-related experience, such as working for a nonprofit organization managing volunteer programs, leading teams and/or organizations, (other?)
• Knowledge of management principles and evaluation techniques related to programs that involve a cadre of volunteers

• Skills
• Proficient in basic computer applications, such as word processing, spreadsheets, and internet usage
• Record keeping skills (for admissions and marketing)
• Organization and planning skills

• Capabilities
• Demonstrated capability to conduct one’s self in a calm and professional demeanor when dealing with the public and/or with difficult situations
• Demonstrated capability to effectively communicate orally and in writing
• Ability to work well with a diverse group of staff and volunteers
• Willingness to adjust hours to accommodate the needs of the job
• Ability to effectively manage a wide array of tasks, projects, and responsibilities
• Ability to work productively in an unstructured environment with frequent interruptions Time Commitments Hours are generally Tuesday through Thursday hours vary.
• Must be available for special events and training
• Must attend meetings of the Volunteer Council