Lobby Ambassador

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Help MSC guests have the best visit possible! Lobby Ambassadors provide visitors with a warm welcome and are on-hand to collect ticket stubs and answer questions. This is a great role for volunteers who love interacting with the public and have excellent customer service skills. This is also a great opportunity to gain experience in customer service and visitor relations!

Duties:

• Welcome guests to MSC, hand out map guides and provide general information

• Collect tickets as guests enter and ensures visitors are wearing the proper wrist band

• Act as quasi-security for the lobby to ensure visitor safety and satisfaction

• Roam the exhibits to provide guest service to visitors with questions or concerns

• Refer complaints courteously to the Manager on Duty

Required Skills:

• Excellent customer service

• Excellent listening and verbal communication

• Comfortable interacting with the public, including young children and/or large groups

Physical Requirements:

• May need to stand for extended periods of time

Training: Provided by Guest Services management

Schedule: Four- hour shifts are available Tuesday-Sunday

Please visit marylandsciencecenter.org for further information and application forms. All volunteers must submit an application; volunteer appointments are by interview only. All applicants must complete a background check and orientation session, prior to volunteering.