Shelter Support Advocate


Cause Areas


It's flexible! We'll work with your schedule.


PO Box 993Fort Collins, CO 80522


Shelter Support Advocates work with staff in assisting clients with basic requests/needs and the general functioning of the shelter. In addition, volunteers answer crisis calls and other calls that come into the shelter. Essential functions of this job are: Greet and assist residents with various needs; answer crisis calls and fill out initial contact forms and relevant screening forms; answer and direct business calls; provide information collected from crisis calls to staff advocates so they can determine eligibility for admittance to shelter. Qualifications: Ability to work independently and as part of a team; strong interpersonal skills necessary to communicate with clients and staff effectively; must be able to multi task efficiently; flexibility and willingness to work on a variety of tasks; knowledge of domestic violence and crisis intervention; ability to effectively engage in crisis intervention on the phone and in person; ability to get along well with others; basic understanding and acceptance of Crossroads philosophy and purpose; knowledge of Crossroads programs, services, and events; knowledge of community resources; good written and oral communication. Training: Will need to complete Core Training and Expanded Training, plus shadow training; work at least two shelter support shifts while being observed by a staff advocate; attend Volunteer Continuing Education held monthly.


  • Office Reception
  • Organization
  • Crisis Intervention
  • Problem Solving
  • Customer Service

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • at least 2 hours per week

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