Community Outreach & Enrollment Assistant


(45.501526,-122.676544)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

049 SW Porter StPortland, OR 97201

About

Title: Community Outreach & Enrollment Assistant

Department: Community Health Centers

Reports To: Community Health Centers Assistant Manager

SUMMARY

The National University of Natural Medicine Community Health Centers provide affordable natural health care to medically underserved people of the greater Portland Metropolitan area. We give high quality clinical training for our students while we educate, treat, and empower patients to lead healthier lives. As a Community Outreach Assistant, you will gain first-hand experience working in assisting Oregon Health Plan eligible patients with Medicaid enrollment.in building relationships with established and prospective patients.

TASKS AND RESPONSIBILITIES

  • Attend all required trainings (new hire orientation, OHP application assister training, insurance, HIPAA)
  • Maintain strict confidentiality and abide by the NUNM Confidentiality Policies and Procedures
  • Serve as a representative of the NUNM community; maintain a warm and welcoming demeanor
  • Contact established and prospective patients via phone and outreach collateral
  • Educate community members on Oregon Health plan eligibility and options as well as the services available at our health centers
  • Refer individuals to community resources as needed
  • Document encounters with patients correctly
  • Practice humbleness in working with communities that you do not identify with
  • Continuously be open to learning about how to work with marginalized communities
  • Occasionally join NUNM staff and students in outreach efforts off site of campus
  • Assist in creating tabling displays and handing out NUNM collateral
  • Attend occasional check-ins with Assistant Manager
  • Complete an Exit Interview

TIME REQUIRED

A commitment to maintain a regular volunteer schedule of 2.5 hours per week for a period of 9 months; complete 100 hours of volunteer time (including trainings).

QUALIFICATIONS

  • Have a personal commitment to health equity
  • Must be over the age of 18
  • Have reliable transportation to campus (and offsite outreach events)
  • Previous experience in customer service preferred
  • Proficiency in using computers and electronic applications
  • Knowledge of Spanish language and Latinx culture is desired, but not required
  • Ability to read and comprehend instructions, short correspondence, and memos
  • Ability to provide clear and concise information
  • Respond to all correspondence and requests within a timely manner

TRAINING PROVIDED

  • New Hire Orientation
  • HIPAA Training
  • Outreach
  • Insurance
  • Oregon Health Plan Application Assister

WORK ENVIRONMENT

  • Professionalism is required
  • Appropriate dress and attire; business casual
  • Scent-free work spaces
  • Accommodations may be made upon request

BENEFITS

  • Possible internship credit
  • Free community health center visits
  • Lair Hill medicinary discount
  • Ongoing professional training opportunities

ADDITIONAL REQUIREMENTS

  • Must pass a criminal background check
  • Must agree to a state background check (includes fingerprinting)
  • Must attend a attend all trainings
  • Must consent to a free TB screening at NUNM
  • Must be at least 18 years of age

CONTACT PERSON

To apply for this internship, please e-mail, Community Health Centers Assistant Manager, Ada Grey Catanzarite at acatanzarite@nunm.edu expressing your interest and attach a resume. Applications accepted on a rolling basis.

Skills

  • Basic Computer Skills
  • Marketing Strategy & Planning
  • Data Entry
  • Healthcare
  • Administrative Support
  • Customer Service

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 2.5 hours per week for a total of 9 months
  • see description

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