Crisis Text Line provides free, nationwide, 24/7 support for people in crisis, all via text message. The service is powered by volunteer Crisis Counselors who work remotely from anywhere on their computer. Crisis Counselors answer texts from people in crisis, and are trained in techniques to bring them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning. Interested in becoming a volunteer? Learn more below:
What is the process for becoming a Crisis Counselor?
Step 1: Fill out an application at crisistextline.org/volunteer
Step 2: Consent to a background check
Step 3: Complete a 30-hour web-based training that is led by a Crisis Counselor Coach
Step 4: Take your first shift and start supporting people in crisis!
What you get out of this experience:
The opportunity to learn and develop your skills in active listening, collaborative problem solving, and crisis management all from the comfort of your home (these skills can help in your personal relationships too!). Many of our Crisis Counselors also highlight Training and the volunteer experiences on their resumes and LinkedIn profiles.
Plus, as a West Coast volunteer, you have a huge opportunity to make an impact when it comes to helping texters that typically may be waiting longer to connect with a Crisis Counselor! Our highest volume times are between 8:00pm & 6:00am EST, meaning when our volunteers on the East Coast are fast asleep, we’re able support those texters in need because of the time difference.
Ready to apply?
Learn more about this opportunity and apply at crisistextline.org/volunteer
If you have any questions, please email firstname.lastname@example.org
Crisis Text Line is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all employees and Crisis Counselors.
- Crisis Intervention
- Counseling / Mental Health
- Crisis Counseling
- Verbal / Written Communication
- Critical Thinking
Good Match For
People 55+ Group
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- 4 hours a week for one year
- United States social security number, working computer with secure Internet connection