Impact Evaluation Specialist Volunteer


Cause Areas


It's flexible! We'll work with your schedule.


433 Jefferson StreetOakland, CA 94607

A member of CCEB's front desk team assists a community member at their West County Service Center in Richmond.


Position Summary: Catholic Charities of the East Bay has been diligently serving Alameda and Contra Costa counties for over 80 years in 3 primary program areas: Welcoming the Stranger, Healing Trauma, and Fostering Self-sufficiency.
Each of our programs have measures of success called outputs and outcomes that are defined by their funding sources. However, many of those measures do not look to the longer-term impacts of our programs. For example, an employment program is only funded to follow-up on a client’s employment status for 90 days, however, a truer mark of success is the client’s employment status at 6 months. The Impact Evaluation Specialist will take CCEB on a deeper dive into the longer-term impacts of services for our clients. This position will make follow-up phone calls using short scripted surveys/assessments to gather information on our client’s stability 6 and 12 months after receiving services. This data will then be entered into our client database to be used for reporting and data analysis.

The following services are areas that need follow-up:
 Concord Service Center - Immigration, Critical Family Needs (housing assistance)
 West County Service Center, Richmond - Immigration
 Oakland Service Center - Immigration, Critical Family Needs, Refugee Resettlement

The types of projects and areas in need of follow-up continue to grow.

Reports to: Kathryn Lee, Director of Data Analytics and Quality Improvement


Essential Responsibilities:
 Learn and understand the programs and services of Catholic Charities
 Conduct phone surveys with clients
 Enter follow-up data into the client database

Success Metrics:
 The volunteer can explain the primary services of Catholic Charities to others
 The volunteer understands the impact of our services on clients
 Accurate and timely reporting of program impacts

Agency Culture:
The business and social environment we operate in today has changed. What worked yesterday may not work today and will likely not work tomorrow. To thrive, we must incorporate new ways of thinking and embrace new practices. As part of our individual and agency cultural change process, it is critical that all employees of Catholic Charities aspire to the following:
 A commitment to the agency’s mission, vision, and values
 A commitment to excellence in everything we do
 A commitment to accreditation as well as performance and quality improvement
 A commitment to outcomes and measured results
 A commitment to innovation and to what is possible

 Must complete a Live Scan background check, which is paid for by CCEB
 Must complete a brief online training in recognizing and reporting abuse
 Must be available at least 8-16 hours per week for four months
 Fluency in English is required;
 Fluency in Spanish, Arabic, Nepalese, Burmese, Dari, or Pashto preferred
 Experience using Salesforce or other databases is preferred
 Ability to use the telephone
 Candidates with nonprofit experience are preferred

Core Competencies:
 Attention to detail
 Customer service skills
 Computer skills (database, Excel)
 Interpersonal skills


  • Data Entry
  • Administrative Support
  • Customer Service

Good Match For


Requirements & Commitment

  • Minimum 8 hours a week for three months

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