Donor Relations Intern

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Role: Donor Relations Intern

Committee: Donor Relations

Reports to: Treasurer

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Objective:

As an integral part of the fundraising team, the Donor Relations Intern will cultivate, steward, and expand the relationships between RLP, Inc. and its donors at all levels, by providing extraordinary service to donors and exceeding expectations in the areas of maintaining and managing donor information. Most importantly, the Donor Relations Intern must ensure sufficient staff and fair and equal distribution of the work.

Description of Duties

Communications and Research

• Analyzes donor information and gifts to identify further fundraising opportunities. Reports findings to the development and communications teams.
• Assist in research for funding opportunities and draft proposals as well as completing grant reports
• Assist in donor cultivation and stewardship events as needed
• Creates acknowledgments, receipts, and destination notifications for donors on a timely basis
• Responds to donor inquiries (by email and phone) in a prompt and courteous manner
• Provides support in the creation and distribution of donor communications (electronic and print)
• Maintains donor confidentially and ensures compliance with related policies
• Provide excellent and timely customer service to external customers who request information including recent and past donations and other donor records

Reporting & Analysis

• Generate various queries and reports for use by Board
• Provide donor history and records to development, executive staff and Board as requested
• Assist in gift reconciliation with the general ledger
• Participate in development of best practices and documentation and training of staff in maintaining accurate database records

Financial Reconciliation

• Review and record corporate, direct mail, individual and event gifts and pledges, employer matching contributions and credit card billing daily
• Reconciles financial information
• Enters all donor data from checks, correspondence, and online transactions into donor database as needed and maintains accurate hard copy and electronic files
• Updates donor contact information to ensure current records are up-to-date
• Other duties as assigned

Professional Requirements

• There will be no monetary compensation, this is an internship position
• Candidate must be committed to serving in this position for one full year
• Proficiency in Microsoft Office products
• Proficiency in creating and editing documents using Word and Excel and utilizing Yahoo for electronic mail communications
• Cheerful, outgoing personality and great telephone "presence"
• Excellent oral and written communication skills
• Ability to gather, analyze and summarize information including numerical and financial data
• Strong people skills, as well as customer service and data entry experience
• Outstanding organizational skills and attention to detail
• Ability to work as part of a team and independently
• Commitment to maintaining confidentiality

Education Requirements

• College students or equivalent experience