As a Caseworker in the Advocacy Team, you will work with destitute asylum seekers to implement a mutually agreed support plan with the ultimate aim of moving them forward in a variety of ways eg legal, social etc. You will also evaluate client progress.
Interview clients and prospective clients
Participate in team discussion and decision making process, especially in deciding whether or not prospective clients should be taken on for support.
Give feedback to people that we cannot support.
Work with clients that are taken on to produce a support plan, and meet with them regularly to amend and update it.
Keep up-to-date records of progress and other relevant information on ASSIST’s electronic case records.
Access and deliver information relevant to clients’ needs (eg referral to foodbanks, night shelter,Timebuilders)
Communicate with other agencies (eg solicitors, medical, Home Office), always with the client’s consent, except if client is a risk to themselves or others..
Follow up an interview as appropriate (This task may be taken on by the team leader)
Work collaboratively with other caseworkers.
Help new caseworker volunteers develop their skills through in-role training.
Attend training sessions and team meetings
You should be friendly, a good listener and have good verbal and written communication skills. You should have the ability to be respectful, non-judgemental, honest, sensitive, detached, objective and patient. You should be confident in one-to-one interview situations, with the ability to encourage others to make their own decisions. You should have the ability to work on your own and as part of a team, participating in the decision making process and functioning within the team’s decisions.
As a Caseworker you would be required for 4 hours every fortnight on a Friday morning/afternoon, plus 2 hours every 6 weeks for team meetings/training. Extra time may be required to follow up on interviews and research sources of information for clients etc, so access to a computer would be useful. It could also be arranged that you use our office computers for this, with prior agreement.
- People Skills
- Problem Solving
- Verbal / Written Communication
- Administrative Support
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 18
- 2 hours fortnightly on Friday morning/afternoon
- Extra time may be needed to researach and follow up on appointments