Desktop Support Volunteer


Cause Areas


It's flexible! We'll work with your schedule.


14150 SW Milton CourtTigard, OR 97224


We see human suffering as a call - not just to open our hearts, but to move our feet. We are compelled by our Christian faith into action - a team, guided by compassion and magnified by expertise. We are committed to rise, mobilize, and make a difference.


PositionTitle:DesktopSupport Volunteer

Department:Operations Support,InformationTechnologyReportsTo:Manager ofGlobalITSupport

Time Commitment:

PositionisOngoing:Minimum of two four hour shifts two days/week (preferably Monday mornings and another weekday morning- Must be during normal business hours.)


Support technology use by staff and volunteers.


  • This position assists staff and volunteers with technical support of computers, applications, and related technology.
    • Support includes installation and testing of computer systems and peripherals within

established standards and guidelines.

  • Activities require interaction with application software and operating systems to diagnose and resolve problems.
  • The position’s responsibilities require independent analyses, communication and problem solving.
    • Work is performed with little supervision and requires initiative, good judgment, and strong

customer service skills.


  • Applications: Windows 7/8, Office 2013 (including Lync), Internet Explorer, Helpdesk software such as Zen Desk
    • Knowledge of Dynamics CRM 2013 and SharePoint a plus
    • Workstation Networking: IP addressing, Wi-Fi, DHCP, DNS
    • Knowledge of Windows event viewer and ability to research error codes and symptoms
    • Familiarity with remote access tools
    • Able to perform simple hardware-related tasks such as swapping hard drives and RAM.
    • Friendly and approachable attitude
    • Willingness to learn


  • Windows 7/8 computers
  • Windows Remote Desktop
  • May be trained on System Center Configuration Manager for some tasks


  • Able to lift and carry 20 lbs
  • Able to access areas underneath desks and tables


  • Data Entry
  • Network Administration
  • IT Help Desk
  • Microsoft Office Suite

Good Match For


Requirements & Commitment

  • Must be at least 18
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