Support & Advocacy Receptionist

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The role of the Receptionist is essential to the smooth running of the Support & Advocacy Teams, which provide information and advice to destitute asylum seekers who have been referred to the service.

Role Responsibilities:

• To provide a welcoming reception for ASSIST clients, volunteer interpreters and volunteer accompaniers

• To oversee the appointments process for casework interviews, and manage the waiting area.

• Make telephone calls e.g. to a volunteer interpreter to confirm attendance (interpreters will have been booked for clients with appointments)

• Collect client files, money, welfare payments, data sheets and expenses forms from the ASSIST office

• Make payments to clients collecting their money. Check client’s identity, provide the payment (in an envelope) and ask for a signature.

You need to be positive about working with diversity and cultural difference. You need to be friendly, a good listener and have good verbal and written communication skills. You will need to be organised, calm and be able to handle challenging behaviour. You need to be able to respect confidential information and record information clearly. You should have basic IT and numeracy skills.

The volunteer would be required for 4 hours every fortnight on either a Monday, Tuesday or Thursday afternoon, or a Friday morning, plus 2 hours every 6 weeks for team meetings/training.