Vice President of Operations


Cause Areas

When

Mon Sep 12, 2016 - Tue Sep 12, 2017

Where

This is a Virtual Opportunity, with no fixed address.

About

  • Develop junior staff to the next level by ensuring assigned staff fully understand projects, providing effective feedback to staff (positive and critical), identifying and promoting growth opportunities for all junior staff
  • Implement firm policies around recruiting, staffing, training and account management that result in top-notch client service as well as a positive work environment that fosters a pattern of long-term staff retention
  • Promote a positive environment for staff and identify and work with firm management to address any issues that are creating barriers to an optimal work environment for all staff
  • Provide feedback, advice and back up as needed to other members of senior staff team to ensure all senior staff has support needed to effectively run accounts and promote positive work environment
  • Attend and actively participate in senior staff meetings, offering ideas, insights and recommendations on firm policies, staffing, client service, new business and other topics that ultimately impact the overall quality of the firm
  • Effectively manage all aspects of an account team
  • Manage workflow for yourself and all staff assigned to your team project team
  • Consistently demonstrate ability to successfully move into problem-solving mode whenever challenges or concerns arise
  • Work well with and demonstrate respect for colleagues at all levels and consistently contribute to a positive work environment for the entire staff
  • Take responsibility for one internal area of management (i.e., new hire orientation, tech support, new business, office moral, etc.)
  • Assist in hiring new staff that ultimately prove to be excellent, long-term hires
  • Take the lead on implementing at least one internal program/procedure per quarter that improves office moral and/or contributes to staff retention
  • Identify new business opportunities, participate in new business pitches and assist in drafting new business proposals
  • Expand and/or renew existing accounts
  • Maintain an extensive network of nonprofit and foundation connections that can be tapped for new business outreach, issue expertise, etc.
  • Develop and conduct trainings, including regular Spitfire trainings such as the Smart Chart as well as niche areas of expertise, such as collaterals or policy maker relations
  • Successfully run multiple accounts simultaneously, including managing work plans, client expectations, and internal staffing to ensure project is consistent with time and scope in the contract
  • Show impeccable client service as demonstrated by at least one positive, unsolicited remark from a client per month as well as positive reviews from clients when firm management makes periodic check-in calls
  • Develop relationships with vendors or contractors that represent a variety of fields (media, policy, design, Web, etc.) and can be used on projects as needed
  • Develop relationships with other firms that are like-minded and suitable for/open to partnering on projects when appropriate

Skills

  • Business Analysis
  • Strategic Planning
  • SWOT / GAP Analysis
  • Business Planning

Good Match For

N/A

Requirements & Commitment

  • 20-30 hours a week
  • Bachelors degree required. Master's degree strongly preferred.
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