Welfare Payments Volunteers - Administration or Payments


Cause Areas

When

It's flexible! We'll work with your schedule.

Where

Victoria Hall Methodist ChurchNorfolk StreetSheffield, GB


About

There are opportunities to help ASSIST with our Welfare Payments scheme for destitute asylum seekers who are in desperate need. We provide small weekly welfare payments for food and basic living expenses. We provide free bus passes to enable clients to travel to attend medical, legal and Home Office appointments.

There are two different ways in which you can help us, which are shown below.

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Welfare Payments Volunteer - Administration

Providing administrative support for welfare payments to ASSIST clients; handling queries in person, by telephone and email; copying, faxing, scanning and filing documents.

Wednesdays fr om 11am to 1pm.

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Welfare Payments Volunteer - Providing Payments

Greet clients; manage queue; check client identity, make payments and ask for signature; return unused payments to office; ensure money is secure; refer clients to Help Desk

Wednesdays f rom 1.15-2.30pm

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For these roles you should be; trustworthy, committed and reliable; r espectful of diversity and cultural difference, able to communicate well in verbal and written English; at least basic mathematical and IT skills; patient and calm in a busy environment; a second language is helpful, but not essential.

You will have an ASSIST induction session, and ongoing training within your team. You will also have access to other ASSIST training sessions eg. Introduction to UK Asylum processes, Listening skills.




Skills

  • Basic Computer Skills
  • People Skills
  • Verbal / Written Communication
  • Bookkeeping
  • Administrative Support
  • Customer Service

Good Match For

N/A

Requirements & Commitment

  • Must be at least 18
  • Volunteers would be required every Wednesday - see role descriptions
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