There are opportunities to help ASSIST with our Welfare Payments scheme for destitute asylum seekers who are in desperate need. We provide small weekly welfare payments for food and basic living expenses. We provide free bus passes to enable clients to travel to attend medical, legal and Home Office appointments.
The role of Welfare Payments Volunteer takes place weekly on Wednesdays from 11am - 2:30pm, and includes administration and providing payments.
Administration in the morning includes providing administrative support for welfare payments to ASSIST clients; handling queries in person, by telephone and email; copying, faxing, scanning and filing documents in the morning. Providing payments in the afternoon includes greeting clients; managing queues; checking client identity, making payments and asking for signatures; returning unused payments to office; ensuring money is secure; referring clients to Help Desk
For this role you should be; trustworthy, committed and reliable; r espectful of diversity and cultural difference, able to communicate well in verbal and written English; at least basic mathematical and IT skills; patient and calm in a busy environment; a second language is helpful, but not essential.
You will have an ASSIST induction session, and ongoing training within your team. You will also have access to other ASSIST training sessions eg. Introduction to UK Asylum processes, Listening skills.
- Basic Computer Skills
- People Skills
- Verbal / Written Communication
- Administrative Support
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 18
- Volunteers would be required weekly on Wednesdays - see description