Bilingual CRR Front Desk/Reference and Referrals

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The Women's Building (TWB) is a multi-cultural, multi-service center for women and gender expansive individuals in San Francisco's Mission District.

The Community Resource Room (CRR) provides assistance to hundreds of visitors each year who call or come to The Women's Building seeking information and referrals to address a need in their life. Our free, bilingual (English/Spanish) services provide critical access to resources for employment, housing, health care, legal services, and more. We offer information and referrals, access to technology, job search assistance, legal aid, free tax preparation, an immigrant food pantry.

The Community Resource Room (CRR) provides assistance to hundreds of visitors each year who call or come to The Women's Building seeking information and referrals to address a need in their life. Our free, bilingual (English/Spanish) services provide critical access to resources for employment, housing, health care, legal services, and more. We offer information and referrals, access to technology, job search assistance, legal aid, free tax preparation, an immigrant food pantry.
It is a 4 hour commitment per week on site, for a minimum of 3 months. Volunteer reports to the Volunteer Coordinator.

Days available are: Monday-Friday but we are prioritizing Monday,Tuesdays and Wednesdays.

Responsibilities include:

• Assist clients in-person in the CRR which includes:

• Filling out client intake forms

• Data entry for new and returning clients

• Set up appointments for internal and partnership programs

• Provide references and referrals

• Filling out timesheets

• Writing letters of concern

• Translate paperwork

• There is overlap of Job Search support

• Providing 1 - hour support to clients on an appointment basis

• Supporting clients with writing/creating resumes

• Supporting clients with reaching out to jobs or filling out applications

• Setting up tax appointments

Qualifications:

• Bilingual in Spanish and English

• Commitment to social justice and to TWB’s core values

• Excellent written and verbal communication and analytical skills

• Ability to work both independently and commitment to working as part of a team

• Cultural humility and experience in working with diverse populations, including communities of color, immigrants, LGBT communities, and persons of various ages, socioeconomic backgrounds, health status, and abilities

• Computer Fluency (Microsoft Word and basic Excel)

• Punctual, reliable and detailed oriented

If you think you will be a great addition to our team, please reach out to Citlali Ramos at citlali@womensbuilding.org