Summary of Position:IU Health Simon Cancer Resource Center (CRC) volunteers will increase access to the most up to date cancer related information by assisting those who have a concern about cancer. The Cancer Resource Center is a designated space within the community where trained and certified IU Health Simon volunteers provide support to cancer patients, their family members and caregivers, through the delivery of cancer information, coordinating agencies’ programs and services, referrals to community resources. For further information, http://iuhealth.org/simon-cancer-center/about/volunteer-opportunities/
Nature and Scope:
Training and Supervision:Training will be provided through the IU Health Simon Cancer Resource Center along with the cancer center Patient Resource Coordinator. Supervision provided by the Patient Resource Coordinator, Practice Operations Supervisor, and/or the Administrative Director.
Time Commitment:Approximately four (4) hours, MINIMUM one (1) shift, per month (preferably more) and stay in the role for at least six (6) months. The time commitment includes shifts between the hours of 9 a.m. and 1 p.m., Monday through Friday.
All volunteers will be held accountable to the Indiana University Health Simon Standards of Service that is defined by Service Excellence.
An individual with a friendly and approachable personality.
Sensitivity to the needs of cancer patients/family
Compassion, professionalism and tact in conversation and attitude
Ability to take initiative and follow directions.
Excellent interpersonal communication skills and the ability to exercise tact and discretion.
Ability to be flexible in order to handle workload from various sources.
Ability to learn and apply knowledge and understanding of hospital and department policies and procedures.
Ability to handle discretionary and confidential information.
Must have an interest in close patient contact.
Assist with directions throughout the cancer center
Provide support with the needs of the patient and/or family member
Provide or connect visitors with information about IU Health and participating agencies’ programs and services, community resources and resources within the CRC
Maintain a neat and professional appearance of the CRC
Notify the volunteer coordinator/staff partner when supplies and/or literature are needed
Maintain accurate information using IU Health Information Forms
Provide timely feedback to volunteer coordinator/staff partner with regard to complaints, suggestions or concerns
Proactively promote IU Health Simon and local support organizations’ programs and services to cancer patients and family members
Identify new listings for the Community Resources Database
Sign IU Health Privacy & Confidentiality Statement and adhere to all IU Health privacy and confidentiality policies
Attend CRC training and be certified annually by IU Health
Attend service meetings and trainings, as necessary
Dress professionally, neatly and appropriately to the setting, and meet dress code standards of IU Health Simon
Fulfill all responsibilities detailed in the Volunteer Job Description
Follow all IU Health Simon Cancer Resource Center guidelines and standards of operation
Identify self as an IU Health Simon Cancer Resource Center volunteer
Demonstrate appropriate level of computer skills
Exposure to health care setting
Opportunity to learn new skills
Opportunity to attend workshops and seminars that will expand knowledge and skills
Increased self-esteem as a result of helping others
Reference source for future endeavors
Courtesy Parking and meal stipend for each 4 hour shift
Creative and productive use of leisure time
Orientation and Training:
Volunteers complete application process, which includes health screen with employee health nurse, completion of background check, interview with Manager, Volunteer Services, the department specific liaison, and attend a scheduled general orientation.
Annually will be required to complete annual mandatory updates and TB test.
Service specific training will be provided, to include formal volunteer training with the IU Health Simon Cancer Resource Center
Volunteers will adhere to uniform policy and have nametag on and visible at all times while volunteering. Black or khaki slacks, red volunteer jacket and closed toe shoes.
Must understand the importance of patient confidentiality and have form completed -signed and on file.
- Office Reception
- People Skills
- Verbal / Written Communication
- Critical Thinking
- Administrative Support
- Customer Service
Good Match For
Requirements & Commitment
- Background Check
- Orientation or Training
- One 4 hour shift per month for at least 6 months
- For further information, http://iuhealth.org/simon-cancer-center/about/volunteer-opportunities/