Assist the Visitor Services Associate (VSA) in the efficient day-to-day operation of the gift shop by providing enthusiastically courteous customer service and support to museum patrons.
- Ensure that the shop remains clean and tidy at all times;
-Assist VSA in closing transactions by packaging purchased merchandise;
-Aide manager in maintaining inventory;
-Assist in sorting, verification of pricing, folding and proper display of merchandise and goods;
-Provide excellent customer service at all times i.e. gift wrap purchased merchandise upon request, maintain back orders for merchandise currently out of stock, etc.
This is expected to become an ongoing role but we ask that candidates are willing to commit to at least 3-6 months of service; and have the ability to provide a minimum of one 3-hour shift per week and a maximum of three 3-hour shifts per week.
We anticipate needing volunteers to fill shifts on Wednesdays, Thursdays and Fridays from 11:00am-2:00pm.
There will be a one month trial period for this volunteer position. DHS reserves the right to determine appropriate placement at all times.
-Minimum of one year experience providing customer service support;
-Experience working in a museum setting;
-Volunteers should remain courteous, helpful and maintain great communication skills;
-Willingness to participate in all relevant training and trial period;
-Maintain the ability to work as a team in a fast-paced environment;
-Must be physically able to stand throughout shift duration with the ability to lift ten pounds (10 lbs.);
-Must be willing to interact with children of all ages;
-Experience in merchandising and displays helpful, but not required.
TRAINING & SUPPORT:
Volunteers will receive on-the-job training in shop operation, focusing on museum gallery information and visitor FAQs.
- Food & Beverage Services
- Retail / Sales
- Youth Services
- Customer Service
Good Match For
Requirements & Commitment
- Driver's License Needed
- Background Check
- Must be at least 18
- Orientation or Training
- Commit to at least 3-6 months of service
- Must be willing to provide at least one 3-hour shift, weekly; maximum three 3-hour shifts