Every day WAN receives questions about reporting animal cruelty abroad and on the internet, rehoming pets, taking action on cruelty reported in the media, and more. WAN does not have the staff or resources to take on the cases that are reported to us, but we do want to ensure that every person looking for help receives a timely response and actionable information.
As the office assistant and WAN representative, you will check and sort daily email, researching and providing information for each inquiry. Staff will provide form letters for common questions which you will tailor appropriately.
Strong writing skills and a solid understanding or willingness to learn about animal protection issues, including wildlife, farm animals, animal experimentation, companion animals, working animals, etc. Past experience in customer service positions a plus. Two references are required for this position.
SCHEDULE AND TIME COMMITMENT
This position requires a commitment to manage WAN's email on a weekly basis, on the same day or days each week. Each day of email management will entail roughly an hour of time, but the volunteer may determine which and how many days s/he will be responsible for, as well as what time of day the email will be checked.
- People Skills
- Problem Solving
- Relationship Building
- Verbal / Written Communication
- Critical Thinking
Good Match For
Requirements & Commitment
- Up to 5 hours per week