Case Manager Assistant Intern


Cause Areas


Mon Jan 22, 2018 09:00 AM - Mon May 07, 2018 05:00 PM


2495 Main St, Suite 530Buffalo, NY 14214


The Refugee Resettlement Assistant will work with the Journey’s End Resettlement Teams, under the supervision of a Case Manager or Team Member. The intern will assist in the provision of a number of services to refugee clients, getting one-on-one experience with refugees from a variety of countries. The intern will learn how to navigate a myriad of different organizations and will deepen their understanding of the issues that refugees face daily through their experiences. This internship is ideal for someone interested in the fields of Social Work, International Studies, Social Justice, or Anthropology though interns often come from a variety of different backgrounds.

Among other services and tasks, the intern may help refugee families enroll at school for the first time, teach them the bus and other life skills, and assist in the application for some of their most important identification cards and services. Interns will even have the opportunity to welcome arriving refugees at the airport, helping them through their first moments setting foot in the United States. The internship is filled with learning opportunities, and up to 20% of the intern's time will be allocated specifically to their own educational interests.

Potential work sites include but are not limited to: the Journey’s End offices, schools, Buffalo Public Schools central offices, the Department of Social Services, the DMV, the Social Security office, markets, and more.

This is an unpaid internship. This internship requires possession of a car and car insurance. Mileage and parking fees may be reimbursed. Communication, training, oversight, and evaluation are the responsibility of the supervising Case Manager. Wifi and other tools are available. Free parking.

Internships are generally designed to best fit the intern’s career goals, availability, and agency objectives.

Intern gains:

* Experience working with refugees and the resettlement process; learning their concerns and difficulties during their first months in America

* Practical social work case management knowledge by working with numerous agencies and organizations, learning all about government and non-government programs and services whether local, state or federal

* Professional feedback and guidance


  • Basic Computer Skills
  • People Skills
  • Problem Solving
  • Cross-cultural Communication
  • Relationship Building
  • Verbal / Written Communication

Good Match For


Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • 10-20 hours/week for 4-6 months

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