Science Center Concierge - Chabot Space&Science Center


(37.81868,-122.18048)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

10000 Skyline BoulevardOakland, CA 94619

About

Position* Science Center volunteers are outgoing volunteer representatives who facilitate conversations with our visitors. They provide visitors with Center information and help plan their visit. They are responsible for setting a helpful and welcoming tone. These volunteers provide friendly, professional assistance to Chabot visitors.

Responsibilities

  • Welcomes and provides new visitors with all of the possible information they will need to navigate the center ·
  • Provides visitors with Planetarium and Megadome show times and descriptions of each show ·
  • Provides maps and wayfinding on how to get to any area of the center ·
  • Provides information and descriptions of all of our programs, future program dates, Docent tours, and how to sign up
  • Provides information on all of our special events and closures, including First Friday and how to navigate them
  • Inform guests on whether the telescopes are currently viewing and what they’re looking at
  • Role will help to reduce the amount load the front desk takes during busy days.

Training/Support

  • One Mentor session for Center overview and one session with an experienced concierge
  • Introduction to Front of House staff and floor managers
  • Self-guided center, exhibit and safety orientation, worksheets #1-3
  • Thorough review of the Volunteer Handbook, Chabot website and volunteer website
  • Preview theater shows for reference
  • Enrichment Speakers (optional monthly educational workshops and lectures)
  • Resources: 1) FAQ 2) Visitor Guide 3) Membership Info and Perks 4) Website 5) Concierge binder at guest services desk

  • Requirements and Qualifications
    • Outgoing, friendly, welcoming and comfortable working with the public of all ages
    • Enjoy initiating conversation and approaching people in a positive and enthusiastic manner
    • Problem solving skills, self-starter, ability to handle most customer service situations in a satisfactory manner
    • Awareness and sensitivity in interacting with diverse populations
    • Actively promote Chabot’s mission and be a champion of the volunteer community
    • Self-directed and committed to assisting with a variety of needs
    • Always offer excellent customer service to our visitors. They are our GUESTS.

Skills

Good Match For

N/A

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 8 hours each month for one year
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