Volunteer Ombudsman - Concord, MA

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ORGANIZATION: Minuteman Senior Services

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We help seniors and people with disabilities live in the setting of their choice by engaging community resources and supporting caregivers.

Life in a nursing or rest home is not always easy. Many residents are alone and feeling powerless. Our Volunteer Ombudsmen are advocates for residents living in long-term care facilities. Ombudsmen offer a way for residents and their loved ones to voice their complaints and have their concerns addressed so that residents can live their lives with dignity and respect.

Our Volunteer Ombudsmen work within the system to improve the quality of life and care of residents. Each Volunteer Ombudsman is assigned to one nursing home and generally visits on weekly basis.

Get trained and certified by the Commonwealth of Massachusetts. The training is done remotely online.

The Goals of the Ombudsman Program are to:

  • Receive, investigate and work to resolve concerns of residents.
  • Educate residents, families and providers about resident rights.
  • Refer individuals to other appropriate agencies for assistance when resolution of a concern is not possible through the Ombudsman Program.
  • Advocate for positive change to the long-term care system in Massachusetts.
  • Provide information and assist consumers in selecting a long-term care facility.
  • Keep the identities of residents and complainants confidential unless the person making the complaint consents to having such information released, or abuse or neglect are involved.

We are a non-profit agency serving the seniors and their families since 1975 in Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.

41 More opportunities with Minuteman Senior Services

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About Minuteman Senior Services

Location:

One Burlington Woods Drive, Suite 101, Burlington, MA 01803, US

Mission Statement

Our mission is to empower and advocate for those impacted by aging and disability. We offer information and supportive services that enhance health, well-being and independence.

Description

For over 45 years, Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

Minuteman Senior Services offers over 20 programs and services such as Meals on Wheels, Home Care, Care Management, SHINE Medicare benefits counseling and more, and we are continually improving and expanding to serve you and your family in new and better ways. With over 130 employees, 400+ volunteers and over 70 subcontracted service providers that make up our provider network, we bring expertise, experience and resources to you and your family.

As a non-profit organization we are passionate about our mission to help you face the challenges of aging, disability and caregiving by helping you make informed decisions and get access to the help you need that fits within your means. Many of our services are free of charge, others are available on a sliding fee or private pay basis.

Our service area includes Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.

CAUSE AREAS

Advocacy & Human Rights
People with Disabilities
Seniors
Advocacy & Human Rights, People with Disabilities, Seniors

WHEN

We'll work with your schedule.

WHERE

A Nursing Home in Concord, MAConcord, MA 01742

(42.45272,-71.37056)
 

SKILLS

  • Problem Solving
  • Relationship Building
  • Psychology
  • Verbal / Written Communication
  • Critical Thinking
  • Community Outreach

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Once trained, about 2 hours per week.
  • Attend a 14-hour training over 7 days and become certified.

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