Life in a nursing or rest home is not always easy. Many residents are alone and feeling powerless. Our Volunteer Ombudsmen are advocates for residents living in long-term care facilities. Ombudsmen offer a way for residents and their loved ones to voice their complaints and have their concerns addressed so that residents can live their lives with dignity and respect.
Our Volunteer Ombudsmen work within the system to improve the quality of life and care of residents. Each Volunteer Ombudsman is assigned to one nursing home and generally visits on weekly basis.
Start by being trained and then certified by the Commonwealth of Massachusetts.
The Goals of the Ombudsman Program are to:
Receive, investigate and work to resolve concerns of residents.
Educate residents, families and providers about resident rights.
Refer individuals to other appropriate agencies for assistance when resolution of a concern is not possible through the Ombudsman Program.
Advocate for positive change to the long term care system in Massachusetts.
Provide information and assist consumers in selecting a long term care facility.
Keep the identities of residents and complainants confidential unless the person making the complaint consents to having such information released, or abuse or neglect are involved.
If you are interested in learning more:
Call 781-272-7177 and ask for the Ombudsman Program.
You can visit our website for details about this and other volunteer opportunities.
Our offices are located at 26 Crosby Drive in Bedford, MA and we serve 16 Massachusetts communities including: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.
Our Volunteer Ombudsmen are assigned to one nursing home within our service area.
Our mission is to empower and advocate for those impacted by aging and disability. We offer information and supportive services that enhance health, well-being and independence.
For over 45 years Minuteman Senior Services has been helping older and disabled adults age with independence and dignity in the setting of their choice which is most often their own homes and communities. We have been supporting caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.
Minuteman Senior Services offer over 20 programs and services and are continually improving and expanding to serve you and your family in new and better ways. Our consumers give us very high marks as do our professional colleagues and that is very important to us. With over 130 employees, 900+ volunteers and over 70 subcontracted service providers that make up our vendor network we bring a lot of expertise, experience and resources to you and your family.
As a non-profit organization we are passionate about our mission to help you face the challenges of aging and caregiving by helping you make informed decisions and get easy access to the help you need that fits within your means. Many of our services are free of charge, others are available on a sliding fee or private pay basis.
Our service area includes Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.