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Volunteer Ombudsman - Concord, MA

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Minuteman Senior Services


Life in a nursing or rest home is not always easy. Many residents are alone and feeling powerless. Our Volunteer Ombudsmen are advocates for residents living in long-term care facilities. Ombudsmen offer a way for residents and their loved ones to voice their complaints and have their concerns addressed so that residents can live their lives with dignity and respect.

Our Volunteer Ombudsmen work within the system to improve the quality of life and care of residents. Each Volunteer Ombudsman is assigned to one nursing home and generally visits on weekly basis.

Start by being trained and then certified by the Commonwealth of Massachusetts.

The Goals of the Ombudsman Program are to:

  • Receive, investigate and work to resolve concerns of residents.
  • Educate residents, families and providers about resident rights.
  • Refer individuals to other appropriate agencies for assistance when resolution of a concern is not possible through the Ombudsman Program.
  • Advocate for positive change to the long term care system in Massachusetts.
  • Provide information and assist consumers in selecting a long term care facility.
  • Keep the identities of residents and complainants confidential unless the person making the complaint consents to having such information released, or abuse or neglect are involved.

If you are interested in learning more:

Call 781-272-7177 and ask for the Ombudsman Program.

You can visit our website for details about this and other volunteer opportunities.

Our offices are located at 26 Crosby Drive in Bedford, MA and we serve 16 Massachusetts communities including: Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.

Our Volunteer Ombudsmen are assigned to one nursing home within our service area.

28 More opportunities with Minuteman Senior Services

About Minuteman Senior Services


26 Crosby Drive, Bedford, MA 01730, US

Mission Statement

Our mission is to help seniors and people with disabilities live in the setting of their choice by engaging community resources and supporting their caregivers.


Minuteman Senior Services helps seniors and disabled adults age with independence and dignity in the setting of their choice, most often their own homes and communities. Celebrating our 40th year in 2014, we support caregivers, local and long distance, who want to do the right thing for their loved ones and need help and advice as they balance the competing demands of family, work and self.

We offer over 20 programs and services and are continually improving and expanding to serve our consumers and their families in new and better ways. With over 100 employees, 500+ volunteers and over 70 subcontracted service providers that make up our vendor network we bring needed expertise, experience and resources to elders, the adult disabled and their families.

Our service area includes Acton, Arlington, Bedford, Boxborough, Burlington, Carlisle, Concord, Harvard, Lexington, Lincoln, Littleton, Maynard, Stow, Wilmington, Winchester and Woburn.

As a non-profit organization we are passionate about our mission to help people face the challenges of aging and caregiving by helping them make informed decisions and gain easy access to the needed help that fits within their means. Many of our services are free of charge, others are available on a sliding fee or private pay basis.

Advocacy & Human Rights
People with Disabilities


We'll work with your schedule.


A Nursing Home in ConcordConcord, MA 01890



  • Problem Solving
  • Relationship Building
  • Psychology
  • Verbal / Written Communication
  • Critical Thinking
  • Community Outreach


  • People 55+


  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Once trained, about 2 hours per week.
  • Attend a three-day training and become certified.

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