Become a Crisis Counselor and support people across the country!


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ORGANIZATION

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

PO Box 1144New York, NY 10159
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About

Crisis Text Line provides free, nationwide, 24/7 support for people in crisis, all via text message. The service is powered by volunteer Crisis Counselors who work remotely from anywhere on their computer. Crisis Counselors answer texts from people in crisis, and are trained in techniques to bring them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning. Interested in becoming a volunteer? Learn more below:

What is the process for becoming a Crisis Counselor?
Step 1: Fill out an application at crisistextline.org/volunteer
Step 2: Consent to a background check
Step 3: Complete a 30-hour web-based training that is led by a Crisis Counselor Coach
Step 4: Take your first shift and start supporting people in crisis!

What you get out of this experience:
The opportunity to learn and develop your skills in active listening, collaborative problem solving, and crisis management all from the comfort of your home (these skills can help in your personal relationships too!). Many of our Crisis Counselors also highlight Training and their volunteer experience on their resumes and LinkedIn profiles.

When we need you most:
At night! Texters tend to be in crisis more often at night, when the rest of the world is sleeping. No wonder ⅔ of our texter volume happens at night. Our greatest need is during the hours of 10pm and 6am EST. Are you a night owl or early riser? Then this is the perfect opportunity for you!

Ready to apply?
Learn more about this opportunity and apply at crisistextline.org/volunteer
If you have any questions, please email support@crisistextline.org

Crisis Text Line is an equal opportunity organization. We celebrate diversity and are committed to creating an inclusive environment for all employees and Crisis Counselors.

Skills

  • English
  • Verbal / Written Communication
  • Critical Thinking
  • Crisis Intervention
  • Counseling / Mental Health
  • Crisis Counseling

Good Match For

People 55+ Group

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 4 hours a week for one year
  • United States social security number, working computer with secure internet connection

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