Digital Literacy Class Facilitator


Cause Areas


Sun Jan 01, 2017 - Sat Dec 30, 2017


1955 North St. Louis Ave101Chicago, IL 60647


Background: Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, coalition building, advocacy and organizing. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.

One challenge CCL participants often face is access to computers and digital literacy skills training. To assist, CCL has partnered with Accenture and Cisco to offer free classes aimed at providing clients with important digital literacy skills that can support their financial and employment goals.

Position Overview:

The Digital Literacy Volunteer will facilitate classes sized from 1-7 participants through a Microsoft Office Basics course using Accenture resources and curriculum. Clients will be pre-scheduled for the class. The volunteer is responsible for setting up classroom lap-tops, facilitating the class, guiding the participants’ learning and discussion as well as answering questions about the material. CCL will provide the topics, resources, and marterials, and the facilitator will have some flexibility about how hey/she/they build the curriculum.

The Cisco Digital Literacy Volunteer will communicate most closely with CCL's Resource & Connection Coordinator. They will work with CCL laptops. Volunteers will be trained on facilitation by the Resource and Connection Coordinator.

CCL is seeking a volunteer who can commit to Tuesday for at least 1.5 hours every week. The class would need to start after 2pm.

To be most successful in this position, volunteers should have the following qualifications:

  • Computer basics knowledge (Microsoft, Internet, Hardware)

  • Able to work with clients 1-1 or in a group

  • Attention to detail

  • Self-awareness

  • Organization

  • Good communication

  • Ability to make others feel comfortable and confident working with technology

  • Spanish/English bilingual preferred, but not required


  • Provide support for those facing lack of resource, support, and economic opportunity

  • Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation.

  • Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume

  • Opportunity to build strong employment references

  • Opportunity to lead on an advocacy project or create a group within CCL


  • Basic Computer Skills
  • Google Apps
  • Public Speaking
  • Relationship Building
  • Microsoft Office Suite

Good Match For


Requirements & Commitment

  • Orientation or Training
  • 2 hours per week

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