Cisco Digital Literacy Volunteer


Cause Areas


Thu Jul 21, 2016 - Fri Dec 30, 2016


1955 North St. Louis Ave101Chicago, IL 60647


Background: Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, coalition building, advocacy and organizing. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.

One challenge participants seeking employment often face is access to computers and digital literacy skills training. To assist, CCL has partnered with Cisco’s Net Academy to offer free beginner classes aimed at providing clients with important digital literacy skills that can support their employment goals and allow them to receive an industry recognized certification in any of the following courses:

  • Get Connected

    • Gain essential skills for the workplace with this introduction to computers, search, email, and social media.

  • Entrepreneurshi p

    • Develop an entrepreneurial way of thinking to improve your job opportunities and advance your career.

  • IT Essentials

    • Learn how to build and set up a computer and connect it securely to a network, your first step to an IT career.

Position Overview:

The Digital Literacy Volunteer will facilitate classes sized from 1-7 participants in a Cisco Net Academy classroom setting. Clients will be pre-scheduled for the class. The volunteer is responsible for setting up classroom lap-tops, facilitating the class via the Cisco portal, powerpoints and facilitators guide, guiding the participants’ learning and discussion as well as answering questions about the material. CCL is open to discussion with interested volunteer about which class he/she/they decide to facilitate.

The Cisco Digital Literacy Volunteer will communicate most closely with the Resource & Connection Coordinator, the Employment Coach, and the Business Solutions Coach. They will work with CCL laptops. Volunteers will be trained by the Resource & Connection Coordinator and Employment Coaching staff.

CCL is seeking a volunteer who can commit to at least one 2 hour class per week. Days and times are flexible.

To be most successful in this position, volunteers should have the following qualifications:

  • Computer basics knowledge (Microsoft, Internet, Hardware)

  • Able to work with clients 1-1 or in a group

  • Attention to detail

  • Self-awareness

  • Organization

  • Good communication

  • Make others feel comfortable and confident working with technology

  • Bilingual preferred, but not necessary!


  • Provide support for those facing lack of resource, support, and economic opportunity

  • Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation.

  • Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume

  • Opportunity to build strong employment references

  • Opportunity to lead on an advocacy project or create a group within CCL


  • Basic Computer Skills
  • Google Apps
  • Public Speaking
  • Relationship Building
  • Microsoft Office Suite

Good Match For


Requirements & Commitment

  • Orientation or Training
  • 2 hours per week
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