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20 people are interested
Volunteer Referral Coordinator
ORGANIZATION: Neighborhood Clinic
Please visit the new page to apply.
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20 people are interested
GENERAL ROLE DESCRIPTION
The Referral Coordinator facilitates access for patients to specialists and services not provided by Neighborhood Clinic. Neighborhood Clinic offers free, holistic front-line care; the Referral Coordinator is a key link to matching patients with agencies offering the services they need at no or reduced cost!
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Meet with patients following provider visit. Review details/expectations about referral with patients.
If patients received prescriptions or diagnostic imaging orders, ensure paperwork is filled out completely and patient has correct information on how/where to access the medication or service.
Assist patients with potential obstacles to continued care such as financial or language barriers, i.e. find program that best meets patient’s medical and financial needs; request interpreters as needed.
Provide financial aid paperwork for necessary services, when available, and help patient to complete forms. Review completed packets at patient’s request.
Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical and/or demographic information to specialist/agency.
Contact patients in follow-up to ensure services were accessed. Document follow-up actions in chart and refer to Clinic Coordinator for help with referral obstacles or patient medical questions
SUPERVISION
The Referral Coordinator is supervised by the Clinic Coordinator or designee.
TIME COMMITMENT
Referral Coordinators are requested to volunteer twice a month (or more often if desired.)
Volunteer shifts are Mondays and Thursdays from 5pm-9pm.
Those with daytime availability can perform follow-up and other tasks at clinic at pre-scheduled times.
A one-time group or one-on-one clinic orientation session of ~90 minutes is required.
REQUIREMENTS
Effective verbal and written communication skills
Computer skills: ability to research on internet; print items; utilize documents, spreadsheets and email
Communicate with patients in a respectful and compassionate manner, understanding that many are sick, distressed, and/or fearful of next steps.
PREFERRED QUALIFICATIONS
Medical or dental office experience
Familiarity with underserved communities
Experience communicating with Limited English Proficiency (LEP) patients and interpreters
Bilingual - any language pair!
More opportunities with Neighborhood Clinic
No additional volunteer opportunities at this time.
About Neighborhood Clinic
Location:
1323 SOUTH YAKIMA AVE, TACOMA, WA 98405, US
Mission Statement
A free, walk-in medical clinic in Tacoma: The Neighborhood Clinic is grounded on the belief that healing occurs where physical and medical care is accompanied by consistent emotional support and a regard for the whole person. Therefore, in response to the call of the Spirit, we at the Neighborhood Clinic endeavor to meet each person as an individual, to heal, to bind up wounds, to teach and to advocate for those in need. We strive to foster an emotionally supportive atmosphere, focusing on holistic care for all of those we welcome through our door.
Description
Established in 1983, Neighborhood Clinic provides free urgent medical care to those who cannot afford or access healthcare. The clinic is open on Monday and Thursday evenings, seeing patients on a walk-in basis. All medical providers and other care team members are volunteers. Neighborhood Clinic is a United Way agency, and is supported completely by grants and private donations.
CAUSE AREAS
WHEN
WHERE
1323 South Yakima AvenueTacoma, WA 98405
DATE POSTED
June 21, 2016
SKILLS
- People Skills
- Relationship Building
- Verbal / Written Communication
- Administrative Support
- Customer Service
GOOD FOR
N/A
REQUIREMENTS
- Must be at least 18
- Orientation or Training
- Two 4-hour shifts per month, negotiable!