GENERAL ROLE DESCRIPTION
The Referral Coordinator facilitates access for patients to specialists and services not provided by Neighborhood Clinic. Neighborhood Clinic offers free, holistic front-line care; the Referral Coordinator is a key link to matching patients with agencies offering the services they need at no or reduced cost!
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
Meet with patients following provider visit. Review details/expectations about referral with patients.
If patients received prescriptions or diagnostic imaging orders, ensure paperwork is filled out completely and patient has correct information on how/where to access the medication or service.
Assist patients with potential obstacles to continued care such as financial or language barriers, i.e. find program that best meets patient’s medical and financial needs; request interpreters as needed.
Provide financial aid paperwork for necessary services, when available, and help patient to complete forms. Review completed packets at patient’s request.
Assemble information concerning patient's clinical background and referral needs. Per referral guidelines, provide appropriate clinical and/or demographic information to specialist/agency.
Contact patients in follow-up to ensure services were accessed. Document follow-up actions in chart and refer to Clinic Coordinator for help with referral obstacles or patient medical questions
The Referral Coordinator is supervised by the Clinic Coordinator or designee.
Referral Coordinators are requested to volunteer twice a month (or more often if desired.)
Volunteer shifts are Mondays and Thursdays from 5pm-9pm.
Those with daytime availability can perform follow-up and other tasks at clinic at pre-scheduled times.
A one-time group or one-on-one clinic orientation session of ~90 minutes is required.
Effective verbal and written communication skills
Computer skills: ability to research on internet; print items; utilize documents, spreadsheets and email
Communicate with patients in a respectful and compassionate manner, understanding that many are sick, distressed, and/or fearful of next steps.
Medical or dental office experience
Familiarity with underserved communities
Experience communicating with Limited English Proficiency (LEP) patients and interpreters
Bilingual - any language pair!
- People Skills
- Relationship Building
- Verbal / Written Communication
- Administrative Support
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 18
- Orientation or Training
- Two 4-hour shifts per month, negotiable!