Family Assistance Crisis Team SAPD Volunteers needed!

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Family Assistance Crisis Team SAPD

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Family Assistance Crisis Team

F.A.C.T. (Family Assistance Crisis Team) is looking for men and women wanting to be part of the San Antonio Police Department’s multifaceted approach to assist victims of domestic violence. This volunteer program is part of the Victims Advocacy Office.

Volunteers make a six month commitment to work one Friday or Saturday night a month from 6:00PM - 1AM or 7:00 p.m. till 2:00 a.m. at one of the 6 substations throughout the City. Volunteers are at the substation to handle any domestic violence phone calls, people who walk in wanting help, and people officers may bring in for assistance. The volunteer’s role is to talk with people about what’s going on in the relationship, what help do they want, where resources are in the community, effects on children when there is violence in the home, and the need to have a safety plan whether returning home or thinking about leaving.

After in-house volunteers have been with the F.A.CT. Program for 6 months or more, they may then be promoted to volunteering on the scene with officers as a F.A.C.T. Riding Advocate. They must meet certain qualifications in order to promote, ex. continuous attendance within the 6 month period and go through additional training and approval.

Interested community members must be at least 21, complete an application form, and have no convictions on their record. References are checked as part of the application process.

Potential volunteers must attend all training to acquire the information needed to assist people.

These are a set of training classes, giving you 17 mandatory hours of domestic violence training and you must attend VIP Orientation:

Last set of classes for 2019 are:
Saturday, September 28, 2019 9:00 a.m. - 4:00 p.m.
Saturday, October 5, 2019 9:00 a.m. - 4:00 p.m.
Tuesday, October 9, 2019 6:00 p.m. - 9:00 p.m.
VIP Orientation Saturday, October 26, 2019 9:00 a.m. - 12:00 p.m. SAPD HQ

Classes for 2020

Saturday, January 18 from 9A-4P

Saturday, January 25 from 9A-4P

Wednesday, January 29 from 6P-9P

VIP Orientation, Saturday, February 15 th from 9A-12 noon

Saturday, May 2 nd from 9A-4P

Saturday, May 16 th from 9A-4P

Wednesday, May 20 from 6P-9P

VIP Orientation, Saturday, June 6 th from 9A-12 noon

Saturday, July 11 from 9A-4P

Saturday, July 25 from 9A-4P

Wednesday, July 29 from 6P-9P

VIP Orientation, Saturday, August 15 th from 9A-12 noon

Saturday, September 26 th from 9A-4P

Saturday, October 3 rd from 9A-4P

Wednesday, October 7 th from 6P-9P

VIP Orientation, Saturday, October 24 th from 9A-12 noon

Training will be held at SAPD Headquarters 555 Academic Court (call for specific location information at the number below). ALL three training sessions MUST be attended including the VIP Orientation.

To learn more about the Family Assistance Crisis Team (F.A.C.T.) or to volunteer, please call 210.207.2305

More opportunities with Family Assistance Crisis Team SAPD

No additional volunteer opportunities at this time.

About Family Assistance Crisis Team SAPD


315 S. Santa Rosa, San Antonio, TX 78207, US

Mission Statement

The Family Assistance Crisis Team (F.A.C.T.) volunteers have worked since 1991 to eliminate domestic violence in San Antonio. This program offers concerned community volunteers ways to provide crisis intervention services to victims of domestic violence.


F.A.C.T. volunteers work once a month on a Friday or Saturday night to provide crisis intervention services for clients coming in for assistance at one of the police substations. Hours are from 6:00PM until 1:00AM or 7:00p.m. - 2:00a.m. Volunteers making this choice are asked to work at least once a month for six months.

After volunteering at least six months in the substation, volunteers are eligible to apply to ride with an officer one Friday or Saturday night 10:30p.m.-6:30 a.m., in place of volunteering in the substation.


We'll work with your schedule.


555 Academic CourtSan Antonio Police DepartmentSan Antonio, TX 78204



  • Counseling / Mental Health
  • Crisis Counseling
  • General Education




  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 6 months of one night a month for 7 hours
  • If under 21 years of age must be enrolled in college

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