This position provides information and referral to inquirers who text into our 2-1-1 contact center for help or for updates in their pending cases.
- Answer incoming 2-1-1 text messages from inquirers
- Place outgoing 2-1-1 text message response to inquirers
- Reassign text messages to 2nd tier staff as needed.
- Provide accurate information about and referrals to community organizations.
- Complete a call record in TBIN associated with the referral information provided.
- Verbal / Written Communication
- Microsoft Office Suite
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum of 8 hrs - multiple 4 hr shifts 8am to 6pm