2-1-1 Texting Ambassador


(27.90042,-82.71174)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

14155 - 58th St. N., Suite 211Clearwater, FL 33760

About

This position provides information and referral to inquirers who text into our 2-1-1 contact center for help or for updates in their pending cases.

Tasks:

  • Answer incoming 2-1-1 text messages from inquirers
  • Place outgoing 2-1-1 text message response to inquirers
  • Reassign text messages to 2nd tier staff as needed.
  • Provide accurate information about and referrals to community organizations.
  • Complete a call record in TBIN associated with the referral information provided.

Skills

  • Verbal / Written Communication
  • Microsoft Office Suite

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum of 8 hrs - multiple 4 hr shifts 8am to 6pm
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