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24 people are interested
IT Helpdesk - Tech Wizard
ORGANIZATION: FriendshipWorks
Please visit the new page to apply.
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24 people are interested
FriendshipWorks is in search of an intelligent, data and detail oriented individual to take on our helpdesk needs and a long overdue data migration project. This Tech Wizard (or, if you'd prefer, "IT Helpdesk") would be the front line for our technical and troubleshooting issues and serve as project manager for larger fixes as needed.
Some hours of this position may be performed off-site.
FriendshipWorks' mission is to reduce social isolation, enhance quality of life and preserve the dignity of elders in Boston and Brookline. We accomplish this mission by recruiting and training volunteers of all ages, faiths, and backgrounds who provide friendship, advocacy, education, assistance, and emotional support.
Working closely with the Operations Manager, the Tech Wizard will:
- Serve as primary contact for fielding and evaluating user requests and troubleshooting user issues.
- Maintain security, OS, and other updates on staff computers.
- Create and maintain an inventory list for all FriendshipWorks technology.
- Serve as project manager for data migration project (from internal file server to Google Drive): create new filing system, implement changes, and train staff on new system.
- Serve as a backup for data and donation entry as needed during busy cycles (Salesforce).
- Serve as a backup for creating customized reports as needed (Salesforce).
- Other duties as assigned.
Requirements and Qualifications
- Strong PC, application, and network troubleshooting skills.
- Hands on experience with Windows 7, 8, and 10.
- Experience with Salesforce a plus (bonus points for experience with the Nonprofit Starter Pack).
- Versatility to learn and vet software/hardware according to FriendshipWorks needs.
- Must demonstrate patience and an ability to work with people with varying degrees of technical skill.
- Must have ability to bridge between non-technical user-base and technical development teams.
- Professional comportment and strong customer service track record.
- Willingness to challenge the status quo.
- Self-starter requiring little management.
- Excellent verbal/written communication skills.
- Exceptional attention to detail and on-time execution.
- Experience training users at various levels of comfort and ability a plus.
- Posses a high level of independent judgment within established procedures.
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About FriendshipWorks
Location:
105 Chauncy St, Suite 801, Boston, MA 02111, US
Mission Statement
FriendshipWorks, formerly MATCH-UP Interfaith Volunteers, recruits and trains caring individuals to assist elders living in the Boston area. Our mission is to decrease the isolation that too often comes with age and disability, to promote well being, and to enhance the quality of life of elders. We have seen firsthand the difference ongoing companionship and support can make both for our care recipients and our volunteers.
Description
FriendshipWorks offers a variety of support services to elders in the Boston area. We make friendship matches between volunteers and elders. Volunteers often provide companionship, read aloud, take walks, or assist someone with errands. In addition to ongoing companionship, FriendshipWorks provides one-time assistance such as volunteer escorts to and from medical appointments and respite for family caregivers.
CAUSE AREAS
WHEN
WHERE
105 Chauncy St.Suite 801Boston, MA 02111
DATE POSTED
January 19, 2017
SKILLS
- Basic Computer Skills
- Database Administration
- Google Apps
- Internet Research
- Security / Network Administration
- PC Platform
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 18
- 20 hours a week