This position provides information and referral to inquirers who call into our 2-1-1 Contact Center for updates in their pending case.
- Answer incoming 2-1-1 phone calls from inquirers
- Place outgoing 2-1-1 calls to inquirers
- Reassign calls to other stff queues as needed.
- Provide accurate pending case updtes to callers.
- Complete a call record in TBIN associated with the referral information provided.
- Google Apps
- Verbal / Written Communication
- Microsoft Office Suite
Good Match For
Requirements & Commitment
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum of 8 hrs per wk - 4 hr shifts from 8am-6pm
- Complete pre-volunteer testing