2-1-1 Phone Ambassador


(27.900421,-82.71174)
 

Cause Areas

When

It's flexible! We'll work with your schedule.

Where

14155 - 58th St. N., Suite 211Clearwater, FL 33760

About

This position provides information and referral to inquirers who call into our 2-1-1 Contact Center for updates in their pending case.

Tasks include:

  • Answer incoming 2-1-1 phone calls from inquirers
  • Place outgoing 2-1-1 calls to inquirers
  • Reassign calls to other stff queues as needed.
  • Provide accurate pending case updtes to callers.
  • Complete a call record in TBIN associated with the referral information provided.

Skills

  • Google Apps
  • Verbal / Written Communication
  • Microsoft Office Suite

Good Match For

N/A

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Minimum of 8 hrs per wk - 4 hr shifts from 8am-6pm
  • Complete pre-volunteer testing

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