Volunteer Case Management Assistant

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OBJECTIVE: To assist the Case management team with various administrative duties and direct client based services.

TIME REQUIRED: Flexible, minimum 4 hours per week, Mon. - Fri., 9AM to 5PM.

QUALIFICATIONS NEEDED:

• Capable and interested in working with people of diverse languages and cultures

• Possess a sense of hospitality, flexibility, patience and good humor

• Ability to work with people of limited English proficiency

• Prompt and conscientious about keeping appointments

• Willingness to accompany clients on public transportation to access services

• Excellent organizational skills and ability to multitask

• Able to sit at a desk for an extended period of time

OUTLINE OF SERVICES:

• Assist clients with accessing medical services

• Assist client with applying for WIC and accessing food banks

• Assist with filing documents under case management supervision

• Accessing the library

• Enrolling in lifeline program

• Help with welfare (getting there and dropping off documents)

• Providing one-on-one help with spouses who stay home with their children

• Opening a bank account

• Applying for CA ID/ taking driver’s license

• Assist with enrolling clients in ESL classes

• Notify clients of acculturation session schedules

• Assist with scheduling and confirming client appointments

• Assist with making appointments with SSI or Welfare offices

• Other duties may be assigned by the Case Management as needed

• Maintain accurate records of volunteer service hours and activities

• Work collaboratively with the Case Management Supervisor and Case Managers

• Comply with CCDSD’s standards of professionalism and confidentiality

SUPERVISOR: Case Management Supervisor