Volunteer Front Desk Administrator (multiple opportunities available)

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Volunteer Front Desk Administrator (multiple opportunities available)

Volunteer Description:

Our staff and volunteers are our most important resource and our means of building client relationships to meet needs with practical solutions which spiritually transform individuals and our communities. We are seeking somebody with strong interpersonal and communication skills who can provide efficient administrative and operational support in a busy office setting.

The Front Desk Administrator will be the first point of contact for callers and visitors to AGAPE. The Front Desk Administrator will possess a positive and compassionate attitude. The individual will be friendly and welcoming, have strong communication skills, be well organized, and provide assistance to AGAPE staff as needed. The Front Desk Administrator will report to the Office Manager and Director of Operations.

Responsibilities:

• Answer multi-line phone and greet walk-in guests, assist them with general information and direct them to the appropriate staff member
• Retrieve voice mail messages and forward to the appropriate staff member
• Provide and ensure clients fully complete Benevolence Applications (assistance requests) and make copies of required documentation
• Maintain an organized filing system for client files
• Assist with the in-take of donations, providing donors with in-kind and/or cash donation tax receipts
• Clean, organize and maintain reception area, as needed

Requirements:

• Ability to communicate effectively with a broad range of individuals and groups
• Experience working in a busy office setting
• Knowledge of basic filing practices
• Excellent listening skills with the ability to give and receive feedback
• Ability to handle multiple projects and prioritize work with high attention to detail
• Basic computer skills, including Microsoft Office proficiency
• Flexibility, discretion (confidentiality), and a positive attitude

Physical Requirements:

• Continuous walking, standing and moving about
• Frequently lifts, carries or otherwise moves and positions objects weighting 5 to 20 lbs.
• Frequent communications, verbal and written
• Frequently bends, kneels and crouches

Training and Supervision:

The Front Desk Administrator will receive hands-on training from the Office Manager and other Front Desk volunteer staff. Volunteers will have direct access to a staff supervisor for questions, issues or concerns while performing their job.

Days/Hours of Operation/Time Commitment:

A minimum 4-hour shift commitment is preferred. Our busiest days and highest needs are Thursdays, however, we have multiple positions available during all normal operating hours:

Monday, Tuesday and Friday - 9:00 AM to 4:00 PM, Wednesday - 5:00 PM to 7:30 PM, and Thursday - 9:00 AM to 5:00 PM

We are looking for the following types of commitment:

1) Able to commit to a regular scheduled time each week, and/or

2) Able to fill-in during vacation periods