PURPOSE OF THE POSITION: To manage the correspondence as well as the distributions of correspondence received on our firstname.lastname@example.org email.
TIME REQUIREMENT: About 2 hours per week.
- Volunteers are assigned to a day each week to:
- Respond to all inquiries received regarding adoptable pets within 24 hours of receipt.
- Forward applications to adoption counselors for review and approval.
- Forward any other correspondence received to appropriate volunteer coordinator or team members.
- Log-in to view applications received and update status adoption applications.
- Submit end of day report logging items completed and any pertinent remaining items to team, prior to logging off for the day.
CONTACTS WITH OTHERS: Correspondence with potential adoptive families, other adoption hotline and other adoption team members on a regular basis. Correspondence with foster families and foster team volunteers on a semi-regular basis. Correspondence with other teams as needed.
CONTROLS OVER WORK: This position reports to the Adoption Hotline Team Lead and Adoption Team Director.
- Must be proficient with use of email.
- Access to internet and telephone to work virtually (phone calls/email) at least one day per week on a consistent basis.
- Must have excellent verbal and written communication skills.
- Maintain professional level writing quality in correspondence at all times.
- Must be organized and skilled at record-keeping.
- Office Reception
- Office Management
- Administrative Support
- Verbal / Written Communication
- Customer Service
Good Match For
Requirements & Commitment
- Must be at least 18
- Approximately 2hrs per week
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