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1 person is interested
Volunteer Donor Receiving Associate
ORGANIZATION: Metropolitan Ministries
Please visit the new page to apply.
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1 person is interested
POSITION PROFILE
The Donation Receiving Associate (DRA) is responsible for prompt and accurate receiving and recording of in-kind donations at the designated donation drop-off area. The DRA is responsible for providing a positive customer service experience for our donors by welcoming and thanking them for their donations as well as being the liaison to learning more about Metropolitan Ministries and our programs and opportunities. Each DRA will be expected to perform any of the following responsibilities.
DUTIES AND RESPONSIBILITIES:
1) Promptly greeting and thanking donors in a friendly and manner.
2) Recording donations accurately on the donation receipt form as required.
3) Responsible for assisting with unloading and counting donations of clothing, diapers, and other household items.
4) Obtaining donor name and contact information whenever possible.
5) All functions must meet the timelines acceptable to company standards.
6) Review and comply with donation receiving procedures.
7) Be knowledgeable and experienced in customer service.
8) Support the Donor Services and Advancement teams as assigned.
9) Actively contributes to the achievement of team and organizational goals.
10) Must have the following skills while demonstrating compassion and friendliness: problem solving, ability to perform multiple tasks, prioritizing, and speed and accuracy.
QUALIFICATIONS:
Education and Experience:
High School graduate and one to two years in customer service environment.
Skill Requirements:
Must be able to work within a multi-disciplinary team framework; must be able to communicate effectively in English; must be dependable; demonstrates maturity and sensitivity to issues of faith, culture, and other sources of diversity; ability to plan and organize work and attend to detail; ability to handle job-related matters in a professional and diplomatic manner. Customer service, effective communication, and a positive, helpful attitude are necessary.
Physical Requirements:
Hearing and speaking ability which allows for effective oral communication of information; physical, emotional and spiritual stamina to handle job-related issues and stress.
Other:
Demonstrates a passion for the mission and vision of Metropolitan Ministries. Must demonstrate legal authorization to work in the United States. Must pass applicable pre-internship background screening procedures.
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About Metropolitan Ministries
Location:
120 E Ross Ave, Tampa, FL 33602, US
Mission Statement
To care for the homeless and those at risk of becoming homeless in our community through services that alleviate suffering, promote dignity, and instill self-sufficiency...as an expression of the ongoing ministry of Jesus Christ.
Description
For over 40 years, Metropolitan Ministries has served poor and homeless men, women, and children in the Tampa Bay region. The Ministries has gone from a single room food pantry, to one of America's most effective and innovative caregivers. Serving 100-150 families daily through Outreach and Prevention Services, the Ministries remains committed to breaking the cycle of poverty...today, tomorrow and always. The facilities include Uplift U residential housing, a residence day care, an elementary school, adult training opportunities, a full-service kitchen that prepares 2,200 meals per day 7 days a week, and a thrift store to provide clothing for those in need and to the general public. Metropolitan Ministries also manages Compassion + Action, a collaborative that mobilizes partnerships across four counties to meet the growing need in local neighborhoods and transform the lives of families in crisis.
CAUSE AREAS
WHEN
WHERE
2002 N. Florida Ave.Tampa, FL 33602
DATE POSTED
June 13, 2016
SKILLS
- Customer Service
- Donor Management
- Community Outreach
GOOD FOR
- People 55+
REQUIREMENTS
- Must be at least 18
- Orientation or Training
- 3 hours a week for a minimum of 3 months