Somali Speakers! Forms Assistance Navigator Volunteer- South MPLS

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Hennepin County Health and Human Services Department

  • 11 people are interested

Purpose: Volunteers will use their bi-lingual and customer service skills to contribute to a new program with the Hennepin County Human Services & Public Health Department to support Limited English Proficiency clients to fill out necessary forms.

Primary Responsibilities:

  • Work closely with staff to help identify form needs of non-English speaking clients.
  • Greet Customers.
  • Fill out county forms with non-English speaking clients.
  • Work with staff to ensure clients receive needed services in a timely manner.
  • Collect data regarding services provided to improve this work as it evolves.
  • Work closely with the Coordinator of Volunteers to refine the Forms Assistance process.


  • Volunteers must have bi-lingual skills to help clients fill out necessary forms- Somali is the language most prevalent at this service site.
  • Volunteers must by fluent in conversational and written English.
  • Positive and flexible attitude with exceptional customer service skills.
  • Experience working with and serving diverse populations.
  • Good listening and communication skills.
  • The ability to establish and maintain appropriate boundaries with staff and clients, and maintain client confidentiality.
  • Volunteer must complete the application, interview and orientation process, provide 2 references, pass a background check, attend training program, and adhere to department policies.
  • A volunteer must be a minimum age of 18 years.

Time Commitment:

  • At least one 2-4 hour shift during weekdays between 9:00 am - 4:00 pm.

  • At least a 3 month commitment to the program

Supervision: The volunteer will be supported by an onsite Coordinator.


  • Feedback is available / provided by an onsite Coordinator to assist volunteer in achieving the highest quality of work results.

  • Volunteers gain experience working with individuals from different language and cultural backgrounds.

  • Volunteers gain experience assisting staff in a county government Human Services department.

  • Volunteers gain experience in contributing to launch a new pilot program.

  • Volunteers experience the positive feelings of assisting people in need.

  • Volunteers can be reimbursed monthly for related transportation/parking expenses within allowable limits by completing a report form.

  • Human Services training opportunities are available at no cost.

  • A letter of recommendation can be written on request after completion of the minimum time commitment.

To apply to become a volunteer, please fill out this application:

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We'll work with your schedule.


South MPLS Human Service Center2215 East Lake StreetMinneapolis, MN 55407



  • Customer Service
  • People Skills
  • Cross-cultural Communication
  • English as a Secondary Language (ESL)
  • Verbal / Written Communication
  • Bilingual


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Approx 2-4 hours once a week for at least 3 months

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