Help those with KanCare/Medicaid get questions answered


Cause Areas


It's flexible! We'll work with your schedule.


626 Minnesota AveKansas City, KS 66101

We are here to help Medicaid consumers.


We need your assistance to help those with KanCare/Medicaid get their questions answered and issues resolved! Volunteer with us, and learn valuable skills that you can put to use in helping your community.

The KanCare Ombudsman's Volunteer Office will be located in two new locations:

  1. Mid-America Alliance for Access (Coalition for Independence) in Kansas City, KS
  2. Catholic Charities Office in Olathe, KS

To become a volunteer, please complete:

  1. The application
  2. The background check

Once we receive your completed forms, our Volunteer Coordinator will contact you for an interview.

Volunteer Schedule & Location:

Next we will work with you in scheduling and location. You may donate as few as 3 hours per week or as many as 15. Both volunteer offices will be open from 10 a.m - 4 p.m., Monday through Friday.

Free Training

Once you are on board, your training (at no cost to you) will begin. Complete training will consist of the following: In-person (class and hands-on), Shadowing (working directly with an experienced staff member), and online continuing education. The competencies include but are not limited to the following topics:

  • Medicaid history and agencies, federal to state

  • Processes- applications, benefits, and claims

  • Resources for beneficiaries

  • Handling of calls and levels of inquiries

  • Appeals, Grievances, and State Fair Hearings

  • Practice cases and case studies


  • Customer Service
  • People Skills
  • Basic Computer Skills
  • Community Outreach

Good Match For

People 55+ Group

Requirements & Commitment

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 3 to 15 hours per week
  • Bilingual is a plus, but NOT a requirement
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