Hospitality Services Manager


Cause Areas

When

It's flexible! We'll work with your schedule.

Where

Bishop Joseph M. Sullivan HospitalCotes‐de‐Fer, HT


About

Job Summary

The Hospitality Services Manager is responsible for the day to day affairs at the 20-bed guest house on the hospital site of the Bishop Joseph Sullivan Hospital, beginning operations in Côtes‐de‐Fer in March 2017. The guesthouse will accommodate international short term volunteers coming into the hospital to perform specialty services and increase its capacity. Its success will depend on the contact and efficient communication with CMMB Haiti, CMMB NY and other international organizations/groups organizing the volunteer placements.

*General Duties and Responsibilities include the following but are subject to change based on the specific needs of the hospital:

  • Management of the Bishop Joseph Sullivan Volunteer guest house

  • Approval of acquisition of all goods required for the guesthouse

  • Handing and support of office administration for the guest house

  • Handling of all volunteer and guest relations, contact person for all guesthouse related issues

  • Managing staff for the Volunteer guest house

  • In liaison with the Financial and Administration team assist with the development of guesthouse budgets

  • Under the direction of the Hospital Liaison, liaise with implementing partners, agencies, and organizations to coordinate housing, food and beverage and volunteer activities

  • Weekly reporting to the Country Director and Hospital Liaison

  • Liaison with local and public authorities, CMMB and incoming parties

  • Assist with the planning and implementation of trainings for guesthouse workers

  • Develop communication and guesthouse promotional materials

  • Assist development of required in-country grant application materials, such as letters of support, budgets, teaming agreements, and human resource components

  • Other duties as requested by the Country Director and Hospital Liaison

Required Skills/Experience

  • BS degree in hospitality management, business administration or related field

  • Experience in hospitality/guesthouse administration in developing countries preferred

  • Proficient in English and French; strong communication and interpersonal skills. Proficiency in Haitian Creole would be a significant asset.

  • Professional manner and good customer service skills

  • Strong organizational and logistical planning skills

  • Outgoing personality and genuine desire to help others

  • Ability to be flexible and prioritize projects and tasks effectively; self-starter

  • Problem solver, able to identify needs, and develop solutions

  • Computer skills in Word, Excel, and other Microsoft Office tools.

  • Familiarity and interest in global health issues, especially maternal and child health issues

  • Willingness to endure rural working conditions, frequent travel and evening/weekend hours.

  • Former volunteer experience preferred

Skills

  • Customer Service
  • Problem Solving
  • Organization
  • French
  • People Skills
  • Hospitality

Good Match For

N/A

Requirements & Commitment

  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • 6-12 MONTHS
  • CMMB provides housing, stipends and insurance. Volunteers are to cover part of the placement cost.
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