The Hospitality Services Manager is responsible for the day to day affairs at the 20-bed guest house on the hospital site of the Bishop Joseph Sullivan Hospital, beginning operations in Côtes‐de‐Fer in March 2017. The guesthouse will accommodate international short term volunteers coming into the hospital to perform specialty services and increase its capacity. Its success will depend on the contact and efficient communication with CMMB Haiti, CMMB NY and other international organizations/groups organizing the volunteer placements.
*General Duties and Responsibilities include the following but are subject to change based on the specific needs of the hospital:
Management of the Bishop Joseph Sullivan Volunteer guest house
Approval of acquisition of all goods required for the guesthouse
Handing and support of office administration for the guest house
Handling of all volunteer and guest relations, contact person for all guesthouse related issues
Managing staff for the Volunteer guest house
In liaison with the Financial and Administration team assist with the development of guesthouse budgets
Under the direction of the Hospital Liaison, liaise with implementing partners, agencies, and organizations to coordinate housing, food and beverage and volunteer activities
Weekly reporting to the Country Director and Hospital Liaison
Liaison with local and public authorities, CMMB and incoming parties
Assist with the planning and implementation of trainings for guesthouse workers
Develop communication and guesthouse promotional materials
Assist development of required in-country grant application materials, such as letters of support, budgets, teaming agreements, and human resource components
Other duties as requested by the Country Director and Hospital Liaison
BS degree in hospitality management, business administration or related field
Experience in hospitality/guesthouse administration in developing countries preferred
Proficient in English and French; strong communication and interpersonal skills. Proficiency in Haitian Creole would be a significant asset.
Professional manner and good customer service skills
Strong organizational and logistical planning skills
Outgoing personality and genuine desire to help others
Ability to be flexible and prioritize projects and tasks effectively; self-starter
Problem solver, able to identify needs, and develop solutions
Computer skills in Word, Excel, and other Microsoft Office tools.
Familiarity and interest in global health issues, especially maternal and child health issues
Willingness to endure rural working conditions, frequent travel and evening/weekend hours.
Former volunteer experience preferred
- Customer Service
- Problem Solving
- People Skills
Good Match For
Requirements & Commitment
- Driver's License Needed
- Background Check
- Orientation or Training
- 6-12 MONTHS
- CMMB provides housing, stipends and insurance. Volunteers are to cover part of the placement cost.
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