Hospitality Services Manager

Save to Favorites

Program Description

CMMB - Healthier Lives Worldwide is an international, faith-based NGO providing long-term, co-operative, medical and development aid to communities affected by poverty and unequal access to healthcare. For over a century, we have worked to strengthen and support communities through healthcare programs and initiatives, the distribution of medicines and medical supplies, and the placement of volunteers.

CMMB’s Volunteer Program addresses the critical need for professionals in areas that lack sufficient resources for quality preventive and curative health services, especially for women and children. Our Volunteer Program has placed thousands of practitioners around the world to help develop and implement community health interventions, work at local hospitals and health facilities, conduct clinical training for host country counterparts, and deliver essential medicines and supplies. The ultimate goal of CMMB's Volunteer Program is to support our country teams and local healthcare workers by sending volunteers that are dedicated to strengthening local health systems and supporting a pattern of sustainable development.

We believe in a world in which health and human dignity are shared by all.

We believe that access to quality healthcare is a basic human right. For more than 100 years, we have worked with global partners to deliver locally sustainable, quality healthcare solutions to women, children, and their communities. We’re ready to make it 100 more.

We believe change starts with her.

We work tirelessly for women’s and children’s health because they are disproportionately affected by illness and poverty. We know that healthy, educated, and empowered women are better able to raise healthy, educated, and confident children, and that communities depend on their livelihoods.

We believe in people.

We strive to live out our core values of collaboration, love, excellence, and respect every day. We provide our volunteers with a meaningful volunteer package, and the opportunities to learn, grow, and leave a longstanding legacy. We especially encourage all persons of diverse backgrounds to apply.

Job Summary

The Hospitality Services Manager is responsible for the day to day affairs at the 20-bed guest house on the hospital site of the Bishop Joseph Sullivan Hospital, beginning operations in Côtes‐de‐Fer in March 2017. The guesthouse will accommodate international short term volunteers coming into the hospital to perform specialty services and increase its capacity. Its success will depend on the contact and efficient communication with CMMB Haiti, CMMB NY and other international organizations/groups organizing the volunteer placements.

*General Duties and Responsibilities include the following but are subject to change based on the specific needs of the hospital:

• Management of the Bishop Joseph Sullivan Volunteer guest house

• Approval of acquisition of all goods required for the guesthouse

• Handing and support of office administration for the guest house

• Handling of all volunteer and guest relations, contact person for all guesthouse related issues

• Managing staff for the Volunteer guest house

• In liaison with the Financial and Administration team assist with the development of guesthouse budgets

• Under the direction of the Hospital Liaison, liaise with implementing partners, agencies, and organizations to coordinate housing, food and beverage and volunteer activities

• Weekly reporting to the Country Director and Hospital Liaison

• Liaison with local and public authorities, CMMB and incoming parties

• Assist with the planning and implementation of trainings for guesthouse workers

• Develop communication and guesthouse promotional materials

• Assist development of required in-country grant application materials, such as letters of support, budgets, teaming agreements, and human resource components

• Other duties as requested by the Country Director and Hospital Liaison

Required Skills/Experience

• BS degree in hospitality management, business administration or related field

• Experience in hospitality/guesthouse administration in developing countries preferred

• Proficient in English and French; strong communication and interpersonal skills. Proficiency in Haitian Creole would be a significant asset.

• Professional manner and good customer service skills

• Strong organizational and logistical planning skills

• Outgoing personality and genuine desire to help others

• Ability to be flexible and prioritize projects and tasks effectively; self-starter

• Problem solver, able to identify needs, and develop solutions

• Computer skills in Word, Excel, and other Microsoft Office tools.

• Familiarity and interest in global health issues, especially maternal and child health issues

• Willingness to endure rural working conditions, frequent travel and evening/weekend hours.

• Former volunteer experience preferred

Covid-19 Update: Due to Covid-19, CMMB has paused all field deployments until 2021 as the countries we serve respond to this pandemic, and we are able to ensure the health and safety of our incoming field volunteers. Nonetheless, our commitment to support these communities remains, and we are eagerly waiting to be able to assist with the aftermath of this crisis when international travel is possible and safe. For more information please visit:

https://cmmb.org/get-involved/volunteer/covid-19-resources/

Contact:

Email: volunteer@cmmb.org

Phone: 212-242-7757