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4 people are interested
Puyallup IT Support Intern
ORGANIZATION: Sea Mar Community Health Centers
Please visit the new page to apply.
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4 people are interested
Support Team member responsible for assisting in providing proper support of all organizational computer hardware and software operation to maximize uptime so that end users can effectively accomplish business tasks. Under supervision, this position receives and properly catalogs phone calls, emails, incoming tickets, and walk-in traffic.
Acts under supervision and with pre-determined scripts/processes as first line of contact for employees seeking assistance with applications, network connectivity, computer hardware (desktops, laptops, and tablets), and peripherals. Escalates support requests to support staff as well as to other specialist IT staff members as needed based on defined criteria.
* Provide first-level contact via telephone and in person for all users with hardware, software and applications problems within the scope of existing Service Level Agreements whenever possible. Provide help via the ticketing system, telephone and remote assistance tools when appropriate. Create and assign tickets as directed by Support Manager. Reset passwords on Windows and Application login accounts.
* Provide accurate and timely logging and resolution of issues in the iSupport issue tracking system.
* Escalate problems as appropriate following written procedures.
* Act as a liaison between customers and other internal support staff to assure accurate problem interpretation. Maintain regular communications with customers during the problem resolution process.
* Maintain knowledge of supported products and services.
* Communicate problems and/or patterns of errors with other support staff and other appropriate IT staff.
* Assist with desktop hardware inventory enterprise-wide.
Qualifications:
Required
* 1 to 3 years demonstrated experience in a Health Care, Information Technology or other Customer Service related position.
* Demonstrated ability to effectively communicate by phone or in person.
* Demonstrated writing ability.
* Demonstrated ability to manage multiple priorities and follow through on projects to completion.
Desired
* Experience with Microsoft Windows, Office, Adobe Acrobat, Visio.
Education and Training
* Prefer a person who is working to build a career in Information Technology, Health Care
Required
* HS diploma or GED required.
Desired
* IT systems, Medical systems (EHR, practice management, etc.) support experience
More opportunities with Sea Mar Community Health Centers
No additional volunteer opportunities at this time.
About Sea Mar Community Health Centers
Location:
9635 Des Moines Memorial Dr, Ste. C, Seattle, WA 98108, US
Mission Statement
Sea Mar Community Health Center is a community-based organization committed to providing quality, comprehensive health and human services to our communitites, specializing in service to Latinos. If you are interested in applying for a volunteer position at Sea Mar, please visit http://www.seamar.org/static_pages/volunteer_position.php and follow the instructions on the Volunteers page.
Description
Senior Services, Early Childhood Development, Medical Clinics, Dental Clinics, Mental and Behavioral Health Clinics, Nutrition Programs, Life Skills Training for students, Health Education, Abuse Centers, Vocational Counseling, Homeless Outreach
CAUSE AREAS
WHEN
WHERE
12812 101st Ave Court EastSuite 103Puyallup, WA 98373
DATE POSTED
May 12, 2016
SKILLS
GOOD FOR
N/A
REQUIREMENTS
- Background Check
- Must be at least 18