Mock Interview & Resume Review Associate

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Summary of Position

The mock interview and resume review associate serves as a representative of the Pikes Peak Workforce Center (PPWFC) in providing mock interviews and individual evaluation and constructive feedback to adult job seekers. Additionally, this person will provide resume review and individual evaluation and help editing. Job seekers will have varied levels of knowledge about industry standards for professional interview methods and resumes. The purpose is to provide personalized guidance to job seekers in the final phase of interview skill development and resume creation. The objective is to deliver the employer-driven message of the Pikes Peak Workforce Center with regard to interviewing and resumes.

Essential Duties

• Meet one-on-one with job seekers to conduct mock interviews and highlight the job seeker’s strengths and weaknesses.
• Meet one-on-one with job seekers to evaluate and suggest edits to individual resumes.
• Be prompt with scheduled mock interview and/or resume review appointments and employ the PPWFC’s customer service standards at all times.
• Answer interview and resume-related questions and provide constructive feedback to customers, adhering strictly to PPWFC curriculum and interview/resume standards.
• Work closely with PPWFC staff.
• Refrain from giving personal opinions on interview etiquette or resume design.
• Complete required tracking of volunteer hours, tasks completed, etc., as appropriate for position.
• Participate in volunteer evaluations to help improve mutual satisfaction and the volunteer program itself.
• Attend meetings, trainings and events as requested and when possible.
• Understand and adhere to all programmatic and agency policies, especially those concerning confidentiality.

Qualifications

• Must be at least 18 years old and possess a High School Diploma or GED
• Basic knowledge of interview best practices and techniques; Human Resources experience a plus
• The ability and willingness to stay consistent to the PPWFC message
• Commitment to provide excellent customer service
• Comfortable working directly with customers, i.e. public speaking
• The ability to provide honest, constructive feedback
• A high degree of professionalism, reliability and timeliness
• Extremely reliable and timely
• The ability to handle multiple tasks and maintain a flexible schedule

Term Of Service

The volunteer must commit to a minimum of 6 months of service, at least 8 hours per month in 3 hour shifts. Must be within the hours of 1 p.m. to 4:00 p.m. on Tuesdays and 9 a.m. to 12 p.m., on Fridays.

Benefits

• Expert training in interview skills, resume writing and workforce development
• Increased skills in working with job seekers and diverse populations
• The privilege of providing an essential service to an unemployed or underemployed individual
• The opportunity to be an integral part of helping someone become work-ready and improve the economic vitality of the Pikes Peak Region
• Work with a great team of supportive, devoted professionals who are invested in your personal success

Training/Support Provided

• Orientation to PPWFC and volunteer program will be provided and is mandatory before starting volunteer service.
• Extensive position-specific training will be provided by PPWFC and is mandatory before starting volunteer service. This will include attending workshops and working closely with PPWFC staff.
• Ongoing support from Operations Manager and designated department staff.
• Pre-scheduled appointments with customers
• Pre-prepared mock interview questions and feedback forms

Department: Customer Service

Reports to: Operations Manager or Designee

Work Conditions: Work is performed in an office environment.

Selection, Training and Development Process

1. Complete a PPWFC Volunteer Inquiry online at www.ppwfc.org
2. Interview with the Operations Manager
3. Pass a background and reference check
4. Complete all necessary volunteer paperwork
5. Sign a written volunteer agreement to commit to a minimum of 6-months of service
6. Attend mandatory orientation (provided by PPWFC)
7. Complete mandatory position specific-training