Information Technology TA/Mentor


Cause Areas


It's flexible! We'll work with your schedule.


1955 North St. Louis Ave101Chicago, IL 60647


Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, coalition building, advocacy and organizing. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.

CCL provides a Computer User Support Training Program in partnership with City Colleges of Chicago. This free program is a Bridges-to-Careers program designed to support its participants in setting and achieving their financial, training, and career goals in the IT sector. Participants receive a comprehensive coaching-led approach that puts the participant first and works through financial capacity building, career readiness, foundation computer science and digital literacy skills, and culminates in the attainment of the CompTIA A+ Certification. Our participants come from diverse backgrounds and have shown tenacity and aptitude for this field and support. Mentorship from IT professionals and volunteers would have a tremendous impact on their overall success. Volunteers in this position will support students in the classroom as a TA 2-4 hours a week, between 10am-2pm. In this role, you would help students by answering Digital Literacy Questions and/or customer service related questions while building a relationship with them as a mentor and support. You would be in the classroom with a CCL Coach who is the primary class facilitator. The IT Mentor will communicate most closely with the Resource & Connection Coordinator, the IT Employment Coach, and the IT Coach. We are seeking someone for: Mondays, 12-2pm Wednesdays, 10am-12pm, 12-2pm, OR 10am-2pm Thursdays, 10am-12pm, 12-2pm, OR 10am-2pm

To be most successful in this position, volunteers should have the following qualifications:

  • Computer basics knowledge (Microsoft, Internet, Hardware)

  • Customer Service knowledge

  • Able to work with clients 1-1 or in a group

  • Attention to detail

  • Study Skills

  • Self-awareness

  • Good communication

  • Make others feel comfortable and confident

  • A+ Certification experience or IT Professional experience preferred, but not necessary!


  • Provide support for those facing lack of resource, support, and economic opportunity

  • Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation.

  • Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume

  • Opportunity to build strong employment references

  • Opportunity to lead on an advocacy project or create a group within CCL


  • Basic Computer Skills
  • Mentoring
  • Microsoft Office Suite
  • Computer Science
  • IT Help Desk
  • Customer Service

Good Match For


Requirements & Commitment

  • Orientation or Training
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