Information Technology TA/Mentor


Cause Areas


It's flexible! We'll work with your schedule.


161 N Clark StChicago, IL 60601


Center for Changing Lives (CCL)’s vision is a community where everyone thrives. Too often, resource and economic opportunity limit participants’ choices and capacity to achieve their goals and vision. CCL partners with those held back by lack of resource and economic opportunity in order to uncover possibilities, overcome barriers, and realize their potential in the form of partnership through coaching, training and educating, coalition building, advocacy and organizing. CCL’s core services of financial, employment, and resource development coaching are supported by the time, skills, and dedication volunteers.

CCL offers a Computer User Support Training Program in partnership with City Colleges of Chicago and Accenture. This free program is a Bridges-to-Careers program designed to support its participants in setting and achieving their financial, training, and career goals in the IT sector. Participants receive a comprehensive coaching-led approach that puts the participant first and works through financial capacity building, career readiness, foundational computer science and digital literacy skills, and continued support as they obtain the CompTIA A+ Certification and IT employment. Our participants come from diverse backgrounds and have shown tenacity and aptitude for this field and support. Volunteer mentorship from IT professionals and enthusiasts has a tremendous impact on their overall success. Volunteers in this position will support students in the classroom as a TA 2-4 hours a week, between 10am-2pm. In this role, you help students by answering Digital Literacy Questions and/or customer service related questions while building a relationship with them as a mentor and support. You are in the classroom with a CCL Coach who is the primary class facilitator but have the opportunity to facillitate class as well. The IT Mentor communicates most closely with the IT Employment Coach, the IT Coach, and the Resource & Connection Coordinator. We are seeking someone for 2-4 hours between: Mondays, 10am-2pm Tuesdays, 10am-2pm Wednesdays, 10am-2pm Thursdays, 10am-2pm

To be most successful in this position, volunteers should have the following qualifications:

  • Computer basics knowledge (Microsoft, Internet, Hardware)

  • Customer Service knowledge

  • Able to work with clients 1-1 and in a group

  • Study Skills

  • Self-awareness

  • Good communication

  • Make others feel comfortable and confident

  • A+ Certification experience or IT Professional experience preferred, but not necessary!


  • Provide support for those facing lack of resource, support, and economic opportunity

  • Build your network of professionals and community members working for structural policy change surrounding low-income housing, employment, and resource allocation.

  • Opportunity to develop professional and nonprofit skills and relationships that can be used on a resume

  • Opportunity to build strong employment references

  • Opportunity to lead on an advocacy project or create a group within CCL


  • Basic Computer Skills
  • Mentoring
  • Microsoft Office Suite
  • Computer Science
  • IT Help Desk
  • Customer Service

Good Match For


Requirements & Commitment

  • Orientation or Training

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