Volunteer Training Specialist

Save to Favorites

VOLUNTEER JOB DESCRIPTION

TRAINING SPECIALIST

HUMAN RESOURCE ACHIEVEMENT PROGRAM, Inc.

GENERAL STATEMENT OF RESPONSIBILITIES

Under minimal supervision, this position is responsible for conducting needs analysis, design training programs, develop those programs, implement, and evaluate their success and impact. The incumbent works under the direct supervision of the Director of Professional Development.

This announcement is open until filled.

VACANCIES: Four (4) positions

DIVISIONS SUPPORTED: Director of Operations Division, Professional Development Division, Community Engagement Division, and Client Engagement Division.

ABOUT HRAP, Inc.

Mission: To break the pipeline from school to incarceration, strengthen Social, Economic and Educational (SEE) skills and provide outreach and engagement opportunities in the disadvantaged communities of colors in the Washington, DC area.

Vision: To elevate a whole community and generation of new leaders of color fulfilling their greatness.

HRAP, Inc is divided into 4 Divisions led by the Chief Executive Officer.

The Operations Division supports the growth, development and functions of the organization, ensuring that policies, information technology, budget and fundraising efforts sufficiently support the participants and staff. The division uses data-driven process improvement methodologies as a means to provide accurate guidance to division partners.

The Community Engagement and Mentorship Division manages and implements community relations initiatives in order to increase program awareness, affords community members the opportunity and education necessary to get involved, and garners support requirements for each community served. The division also connects experienced volunteers with youth and young adults to guide and advise them on how to become the best version of themselves.

The Client Engagement Division establishes community connections for educational, internship and permanent employment opportunities in order to assist community members with receiving General Educational Development (GED) and Scholastic Aptitude Test (SAT) preparation for collegiate entry, and ensure adequate job training skills and resume development options are available for those who wish to enter the workforce.

The Professional Development Division fosters lifestyle success using established community partnerships and internal accessory tools to provide participants with an equitable leverage. The division also teaches human resources laws and practices to adequately armor participants with the knowledge and strategic skills for sustainable career paths.

DUTIES AND RESPONSIBILITIES

• Incumbent at this level is considered a professional trainer for HRAP and is fully qualified to deliver most courses offered by the company and serves as training development and delivery expert. The incumbent is responsible for both pre-instructional and instructional actions such as overall maintenance and improvement of assigned course materials and functional areas. The Training Specialist applies a variety of instructional techniques, including lectures, online sessions, peer teaching, programmed instruction, self-paced instruction and multimedia programs. The Training Specialist serves as a principal source of technical information on which course development actions are based. Specifically, the incumbent:
• Serves as instructor for teaching various subjects via lecture, discussion and on-line exercises using the appropriate application system. The incumbent will guide students through a training manual to include course objectives, agendas, hands-on exercises, case studies, role playing and/or module reviews.
• Develops and delivers a range of courses; develops courses that walk students through the baseline connectivity and/or interface(s) between PASS and other key personnel and financial systems used by the District.
• Working with directors and other HRAP volunteers across the company, conducts needs analyses and documents issues which are training correctable; reviews course feedback and input to update training programs and materials to most effective and to improve instruction, courses and delivery methods.
• Determines appropriate mix of instructional methods to ensure course learning points are clear and easy to understand for the target audience.
• Using a variety of evaluation tools, assesses the effectiveness of training (e.g., end of course surveys, follow up with trainees, analyses of feedback and suggestions, various testing methods, etc.); adjusts materials and course content, pace and/or focus accordingly to improve effectiveness.
• Supports the on-boarding process and training for new employees, including providing performance measures and written appraisals on an as-needed basis. Works with directors and SMEs to incorporate changes into the curriculum.

EDUCATION AND EXPERIENCE

Bachelor’s Degree in any field is not required but preferred

KNOWLEDGE REQUIRED BY THE POSITION

• Demonstrated practical knowledge of the methods and techniques of basic learning theory, instruction, platform and delivery skills; proven ability to develop course and or training through various media channels which may include print, web-based, video, etc.; understanding of how to effectively interact with various learning styles.
• Demonstrated skills in working in a dynamic, urban environment, requiring the ability to multitask while delivering consistent results in a learning setting; demonstrated skills in adapting modified business processes that require changes or adjustments to course materials and teaching approach to meet mission of the agency.
• Expert knowledge of working from concepts and strategies to develop training programs and materials; expert knowledge of the principles and practices of adult learning; experience in working with operations/ business units/ and content owners to develop policies and procedures and/or desk-top manuals.
• Ability to create and produce original materials which may include case studies, role plays, in-class group and individual exercises, leader guides, and student workbooks, to enrich the learning experience during the session and allows students to apply the key points to given situations or scenarios; expert understanding of various methods of presenting materials and content to support learning.
• Oral, written, and interpersonal communication skills, to interact with directors effectively and diplomatically, volunteers, clients, a cross-section of students, and external customers of all background, educational, and professional levels; and, demonstrated ability to analyze substantial amounts of data, and make recommendations to improve class, learning, supported by quantitative and qualitative data.

PHYSICAL REQUIREMENTS

No unusual physical dexterity or capability is required. Most of the work is performed in an office setting that is adequately lighted, heated, cooled, and ventilated.

PERFORMANCE STANDARD

Employees at all levels are expected to effectively work together to meet the needs of the community and the organization through work behaviors demonstrating HRAP’s values. Employees are also expected to lead by example and demonstrate the highest level of ethics.

REQUIRED SKILLS

Media and Graphics - Implements text, graphic, document layout and other design elements to create visually appealing, clear and concise publications. Produces electronic presentations and other materials.

Computer Skills - Executes word processing, spreadsheet creation and the use of related software with reasonable speed and accuracy. Skill in working with text, graphics, document layout and other design elements to create visually appealing and clear, and concise training and publications. Skill in producing electronic presentations and other materials.

Interpersonal Relationships - Develops and maintains cooperative and courteous relationships with volunteers and the public. Effectively respond to routine inquiries and disputes.

REQUIRED ABILITIES

Time Management - Plans and organizes daily work routine. Establish priorities for the completion of work in accordance with sound time-management methodology to meet strict deadlines.

Critical Thinking - Uses logic and reasoning to understand, analyze, and evaluate complex situations and research information to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches.

Communication - Effectively communicates ideas and proposals to diverse audiences including preparing and conducting training, preparation of reports, and policies. Effectively listens and understands information and ideas presented verbally and in writing.

REQUIRED HOURS PER WEEK

3 contact hours per week

EEO STATEMENT

HRAP, Inc. is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.