Crisis Hotline Volunteers needed


Cause Areas


It's flexible! We'll work with your schedule.


P.O. Box 15409UptownNew Orleans, LA 70175


VIA LINK 2-1-1 offers volunteer and internship opportunities for college level students and individuals in the helping professions looking for community involvement. VIA LINK 2-1-1 relies on the support of dedicated volunteers/interns to keep our hotlines fully staffed. Our volunteers/interns provide free, short-term crisis counseling and referrals for Helpline 2-1-1, The National Suicide Prevention Lifeline, and our Crisis Teen Textline.

What are the benefits of becoming a volunteer/intern at VIA LINK 2-1-1?

  • Expand knowledge of social services in the communities served
  • Enhance advanced communication skills
  • Develop valuable crisis intervention skills
  • Strengthen professional identity and self-awareness
  • Expand professional networking

What are the requirements to become a volunteer/intern

VIA LINK 2-1-1 requires that applicants for our training programs meet the following criteria:

  • Applicants must be at least 18 years of age and have completed at least one year of college.
  • Employment, internship, and/or volunteering experiences in certain helping professions will also be considered.
  • Provide an updated resume.
  • Provide three professional references for contact.

Full Crisis Hotline Training - Crisis Hotline volunteers answer the National Suicide Prevention Lifeline, Helpline 2-1-1, and have the option of working on the Crisis Teen Textline. There are four phases in the VIA LINK Hotline Volunteer Training program totaling approximately 60 hours of training. In order to become a Hotline Counselor, each trainee must fully participate in all four phases.

Outreach Volunteer Training - Volunteers have the option to help with agency outreach in the community. Outreach volunteers go through a short and flexible training to learn about VIA LINK and what we do, including information on our hotlines and training programs available. Volunteers then represent VIA LINK at community events such as health fairs and community walks, passing out information and answering questions about VIA LINK’s programs and services. Outreach volunteers can also have the opportunity to present VIA LINK’s mission and services to other community agencies.

Helpline 2-1-1 Training - Volunteers/Interns have the option of becoming Information & Referral Specialists, answering only Helpline 2-1-1. I&R Specialists will become familiar with VIA LINK’s resource database of over three thousand local non-profits and community organizations and provide information and referrals to callers in need. I&R Specialists will also assist in the expansion of VIA LINK’ resource and information databases. The Helpline 2-1-1 Training is approximately 20 hours of training, including three phases. In order to become a Hotline Counselor, each trainee must fully participate in all three phases.


  • Mental Health
  • People Skills
  • Psychology
  • Crisis Counseling
  • Relationship Building
  • Verbal / Written Communication

Good Match For

People 55+ Group

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 60 hour training
  • 150 hour volunteer commitment required

Report this opportunity

Report this opportunity

Engage your employees, consumers, or students! VolunteerMatch provides the tools that make community involvement easy.