Crisis Hotline Volunteers Needed


Cause Areas


It's flexible! We'll work with your schedule.


P.O. Box 15409UptownNew Orleans, LA 70175


VIA LINK 2-1-1 offers volunteer and internship opportunities for college level students and individuals in the helping professions looking for community involvement. VIA LINK 2-1-1 relies on the support of dedicated volunteers/interns to keep our hotlines fully staffed. Our volunteers/interns provide free, short-term crisis counseling and referrals for Helpline 2-1-1, The National Suicide Prevention Lifeline, and our Crisis Teen Textline.

What are the benefits of becoming a volunteer/intern at VIA LINK 2-1-1?

  • Expand knowledge of social services in the communities served
  • Enhance advanced communication skills
  • Develop valuable crisis intervention skills
  • Strengthen professional identity and self-awareness
  • Experience the reward of helping others
  • Expand professional networking

What are the requirements to become a volunteer/intern

VIA LINK 2-1-1 requires that applicants for our training programs meet the following criteria:

  • Applicants must be at least 18 years of age and have completed at least one year of college.
  • Employment, internship, and/or volunteering experiences in certain helping professions will also be considered.
  • Provide an updated resume.
  • Provide three professional references for contact.

Full Crisis Hotline Training - Crisis Hotline volunteers answer the National Suicide Prevention Lifeline, Helpline 2-1-1, and have the option of working on the Crisis Teen Textline. There are four phases in the VIA LINK Hotline Volunteer Training program totaling approximately 60 hours of training. Becoming a crisis hotline volunteer is a unique opportunity for anyone looking for experience in the mental health field and is a great addition to the resume of any current working professional.


  • Mental Health
  • People Skills
  • Psychology
  • Crisis Counseling
  • Relationship Building
  • Verbal / Written Communication

Good Match For

People 55+ Group

Requirements & Commitment

  • Must be at least 18
  • Orientation or Training
  • 60 hour training
  • 150 hour volunteer commitment required

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