The Client Services Assistant (CSA) provides a professional, customer-focused, initial impression of the Society. The volunteer is appointed by the Chair of Volunteers (COV), in consultation with the Director, and serves under the supervision of the CSA Lead. No experience necessary and all training is provided. NMCRS is also able to offer childcare and mileage reimbursements to all of our Volunteers. Interested in volunteering?! Please call 858-307-1807 or email Miramar@nmcrs.org.
Core Responsibilities
Serve as client’s ambassador focused on providing outstanding client services
Assist clients in determining required documents for interview
Enter or update client data in our software system
Manage phone calls and schedule appointments
Process inquiries and direct to appropriate program leads/referrals
Bldg 2273 Elrod Avenue, P.O. Box 45339, San Diego, CA 92145, US
Mission Statement
The mission of the Navy-Marine Corps Relief Society is to provide, in partnership with the Navy and Marine Corps, financial, educational, and other assistance to members of the Naval Services of the United States, eligible family members, and survivors when in need; and to receive and manage funds to administer these programs.
Description
Founded in 1904, the Navy-Marine Corps Relief Society is a private, non-profit charitable organization. We exist solely to support the active and retired communities of the Naval Services. The Society's principal activity is the disbursement of interest-free loans and grants. It also provides visiting nurse services, thrift shops, infant layettes, budget counseling services, and education scholarships and loans. Located at approximately 236 offices ashore and afloat throughout the world, the Society's work is accomplished mainly by its 3,500 dedicated, trained, and caring Volunteers who are supported by a small cadre of employees.
