PRS CrisisLink Textline Volunteer 2018 Summer Training Class!

Cause Areas


It's flexible! We'll work with your schedule.


This is a Virtual Opportunity, with no fixed address.


We have selected training dates for our summer class!

Our next training is scheduled for;

June 26/28, 6:30pm-9:30pm in person

July 7/8, ASIST 9:00am-4:00pm both days, in person

July 10/12, 6:30pm-9:30pm in person

July 19 6:30pm-9:30pm, live web session

All six in person training dates are mandatory for the volunteer position.

PRS CrisisLink is looking for empathetic, non-judgmental, and caring volunteers to answer our suicide and crisis prevention texts for our CrisisLink Textline program. Our volunteers are committed to saving lives and preventing tragedies. Every year, we handle over 35,000 hotline calls and 40,000 texts on our crisis texting lines. Thanks to our highly trained volunteers, our crisis and suicide prevention hotline and textline operates 24/7 to support individuals facing a life crisis or suicide, and connect them to community resources, empowering individuals to help themselves.

1. Respond to text messages or chats by greeting users and establishing rapport through skills such as acceptance, empathy, objective listening, non-judgmental posture, non-directive conversation, and respond to the feelings of the users.

2. Explore the users emotional and psychological state using active, positive, comforting, and problem-solving language; following established protocols; identifying warning signs of suicide or severe crisis; and assessing the degree of users risk for suicide.

3. Provide safety and security with good contact skills and assure them of their confidentiality and privacy by confirming that any information shared by the user is kept confidential unless imminent risk is present.

4. Provide referrals to resources; call for emergency medical treatment and/or police intervention, if necessary.

5. Participate in educational opportunities provided by and through PRS CrisisLink to stay current on job-related knowledge; a minimum of 5 hours of refresher training post initial 60-hour training is required.

6. Complete administrative tasks as assigned by the PRS CrisisText Connect Supervisor.

7. Work one 4-hour shift per week for the duration of one year.

8. Follow procedures regarding planned absences and emergency situations.


1. Must have successfully completed mandatory PRS CrisisText Connect Online and On-the-Job Training.

2. Excellent listening and written communication skills; ability to type with standard English proficiency.

3. Computer experience and proficient typing skills.

4. Have a consistent and password-protected internet connection.

5. Have a personal, family or work computer with password protection (with Chrome, Safari or Firefox installed).

6. Have space to work in which others cannot see my screen (i.e. not a coffee shop, library or other public setting).

7. Have a keyboard and a US based phone number.

8. Must be able to access reliable transportation to PRS’ administrative or program offices.

LOCATION: Remote - At a private, stagnant location (no driving or no public spaces where others could see your computer screen). However, volunteer must be able to access reliable transportation to PRS’ administrative or program offices when necessary.


TRAINING FEE: A non refundable training fee of $100 is required and covers the materials provided to each trainee. The fee is payable at the time of acceptance into the training program.

To see the full training information, visit:

To apply:


  • Counseling / Mental Health
  • Crisis Counseling

Good Match For


Requirements & Commitment

  • Background Check
  • Must be at least 21
  • Orientation or Training
  • One 4 hour shift per week for 1 year

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